3rd Annual Opex in BFSI Summit 2023 | Inventicon Business Intelligence Pvt. Ltd. | 15 October 2023 | Holiday Inn Mumbai International Airport, an IHG Hotel, Sakinaka, Junction, Andheri - Kurla Rd, Andheri East, Mumbai, Maharashtra 400072, India

True operational excellence enables financial sectors to expand margins both by reducing costs and by raising revenues through improving sales effectiveness and the customer experience (in terms of speed and overall quality). The increasing adoption of technology and digitization in the BFSI sector, there has been a growing emphasis on optimizing operations through automation, robotics, and artificial intelligence. These advancements aim to improve efficiency, reduce costs, and enhance customer experiences. In today's fast-paced and dynamic business landscape, organizations across industries face the constant challenge of staying competitive, driving growth, and adapting to rapidly evolving customer demands. To address these challenges head-on, companies must embark on a journey of Business Transformation and Operational Excellence.

The event will delve on the aspects of driving growth, reducing costs, increasing efficiency and enhancing customer centricity for the financial services sector.

Topic Highlights
• Unlocking innovation for banks begins with legacy modernization
• Fostering a culture of customer-centricity to achieve a step change in business performance
• Towards sustainability- Effective operations strategies, quality management, and operational excellence in banking
• Achieving operational excellence in the BFSI industry through ESG principles
• Adaptation of ChatGPT to transform banking operations and improve customer experience
• Balancing in-house and outsourcing to drive enterprise-wide transformation

Who Will You Meet?
• Functional Heads of:
• Operations
• Operational Excellence
• Business Excellence
• Business Transformation & Change Management
• Quality & Process Improvement
• Process Excellence
• Digital Transformation

Key Takeaways
• Acquiring the knowledge on robotics & AI to enhance banking experience
• Knowing about the benefits of modernizing banking legacy software
• Knowing how RPA is revolutionizing productivity
• Getting insights on ESG gap for banking operations
• Gaining knowledge on Omnichannel banking
• Learn how to build enterprise business agility through data-driven improvement

2023 Speakers

Abhijit Dey
Vice President - Product Head API Banking, Axis Bank Ltd.

Ajit K Menon
EVP & Group Head of Operations, Vivriti CapitaL Ltd.

Arjun Upadhyay
Head Digital Lending, ICICI Securities Ltd.

Ashish Ahuja
Chief Operating Officer, Fino Payments Bank Ltd.

Atul Srivastava
Head - Operations Transformation and Innovation, Yes Bank Ltd.

Dinesh Sharma
Head of Operational Risk, IndusInd Bank Ltd.

Dipti Sapatnekar
Director, Terragni Consulting Pvt. Ltd.

Dipu KV
Senior President - Head Operations & Customer Service, Bajaj Allianz General Insurance Co. Ltd.

Dr. Anil Pillai
Director, Terragni Consulting Pvt. Ltd.

Gayatri Nathan
EVP & Head – Customer Operations, Tata AIA Life Insurance Company Ltd.

Hitesh Sachdev
Head- Start-up Engagement, Innovation & Investments, ICICI Bank Ltd.

Jhumur Mitra
Vice President Of Global Operations, Credit Suisse Services Pvt. Ltd.

Jitendra Jadhwani
Head - Business Transformation, Tata Motor Finance Ltd.

Miheer Mankikar
Head – Transformation Office and Business Excellence, Edelweiss Tokio Life Insurance Co. Ltd.

Nalin Bansal
Chief of Corporate and Fintech Relationships and Key Initiatives, National Payments Corporation Of India (NPCI).

Nikesh Gupta
Chief Operating Officer, Aditya Birla Finance Ltd.

Parag Lokhande
EVP, Head Analytics and Strategy, Kotak Securities Ltd.

Ravi Dhameja
Head of Strategy & Transformation, Suryoday Small Finance Bank Ltd.

Ravi Kumar V.R. Majumdar
Chief General Manager & CXO, State Bank of India.

Santanu Syam
Head Digital Hub, Unity Small Finance Bank Ltd.

Shital Vekaria
General manager- Business Excellence & Customer Service, Mahindra Housing and Finance Ltd.

Shivangi Kamath
Head Process Excellence, Bajaj Allianz Life Insurance Co. Ltd.

Sumnesh Joshi
Deputy Director General, Ministry of Communications and IT, Government of India.

Yogesh Rawat
Chief Operating Officer, Avanse Financial Services Ltd.

2023 Partners

EXCELLENCE PARTNER:
• Terragni Consulting

EXHIBIT PARTNER:
• SquadStack