4th Annual Operational Excellence in Insurance Summit | 15 May 2017 | Manchester, England

Redefining Business Services for the Smart and Automated Business Environment

With sleek end-to-end processes, digital transformation and business critical insight defining today's business strategies, many shared services leaders find themselves rapidly moving into uncharted territory.

Although challenging, the smart and automated business environment provides immense opportunities for shared services that have a plan and know how to manage that transformation.

aikat Mani
RPA Solution Architect
DXC Technology

Phil Searle
Founder and Managing Director
Chazey Partners

Mihir Shukla
Chief Executive Officer
Automation Anywhere

Lars Holzer
Head of Global Shared Services
Thyssen Krupp

Martin Ford
Futurist, New York Times Bestselling Author,
Speaker and Silicon Valley Entrepreneur

Bonnie Gust
VP, Shared Services Global Shared Services – EMEA & Asia
Asda Walmart

Martin Ford
Futurist, New York Times Bestselling Author,
Speaker and Silicon Valley Entrepreneur

Rob Cowan
Vice President - Enterprise & Technology Solutions
Unilever

Marcin Nowakowski
Chief Financial Officer
BNP Paribas Securities Services

Stephan Rabier
Head of Extended Workforce Solutions EMEA
Google

Fraser Kirk
VP Global HR Shared Services
Brambles

Peter Hammerli
Head of Global Services Delivery
Swiss Re

Ipek Ozsuer
Vice President, Global Head of Business Intelligence and Analytics
Bayer Business Services GmbH

Alexandre Alves
Former VP GBS
Kraft Heinz

Anup Singh
Senior General Manager, Shared Services
Maersk Oil

Tim Major
Head of Global Twitter Support Centre
Twitter

Mike Stops
Group Director Service Centres
NSG

Jeremy Orr
Head of SAP Services
Centrica

Joanne Gavigan
Director, Global Process Owner, Account to Report
Unisys

Nigel Coffey
VP Head of EU GBS
Shire Pharmaceuticals

Pierre-Yves Busquin
Managing Director Global Finance Transformation
Fedex

Jan Nikus
Program Director – Group Shared Services
Eltel Networks

Christopher Stolz
IT Team Lead
Swiss Life

Andy Green
Global Design and Delivery P2P
Walmart

Helen Boyd
Global Purchase to Pay Lead
Dropbox

Sebastian Drzewiecki
Head of Business Service Centre
GSK

Charles Scott
Managing Director, Commercial and Shared Services
Action for Children

Jamie Davies
Finance Shared Services Manager
Computacenter

Bobby Abrahams
Executive Vice President, Global Head of Finance SSCs
Vodafone

Mark Burrows
Group Head of Shared Services
Amec Foster Wheeler

George Connell
Vice President of Strategy - Finance Operations
Shell

Julie Harbert
Senior Vice President, Head of GBS and Shared Services Transformation
Royal Philips

Andrew Parris
Director of Shared Services
Tarmac

Ehsan Shammasi
Head-HR Shared Services
Al Tayer Group

Tobias Sebastian Unger
Head of Organizational Development and Strategic Projects
Siemens

Chris Gunning
Global Shared Services Finance Operations Lead
VimpelCom

Adam Devine
Vice President, Product Marketing & Strategic Partnerships
WorkFusion

Andreas Knopf
Partner
BPI Business Process Integration

Christopher Hanley
Senior Solution Consultant
Adra

Gary Critchley
Head of UK Shared Services
National Grid

Wayne Butterfield
Director of AI Automation
ISG

Parit Patel
Senior Solutions Architect
IPSoft

Kirsty Bright
Senior Mgr, Cognitive & Robotics Programmes in Technology Shared Services
Vodafone

Peter Martin
Director - Functional Transformations
Eaton Corporation

Marios Stavropoulos
Chief Executive Officer
Softomotive

Robert Towle
Managing Director, North America (East)
Chazey Partners

Cindy Gallagher
SVP, Global Shared Services Controller
Discovery Communications

Philip Priest
SVP GBS
Smith & Nephew

Daniel Dornbusch
SVP
BASF Services Europe

Edwin Bennaars
General Manager, Head of Shared Services Europe
Arcelor Mittal

Helen Emmett
Head of the UK and EMEA Shared Service Centre
Experian

Carlo Peretti
Director Global Business Services
Delphi

Andrew Jackson
Head of Global Shared Services
Anglo American

Tibor Nagy
EMEA Finance, CFO – Continental European Accounting Centres
AIG

Jean-Claude De Vera
VP GBS
Lafarge Holcim

Emma France
Global Process Owner R2R
Astra Zeneca

Simon Woodlock
Regional Director of Operational Finance
Dentsu Aegis

Loretta Smith
Global Head of HR Transformation and Services
Pladis Global

Dean Smith
Global Head of Shared Services & Solutions, Finance Operations
Zurich Insurance

Rohit Nath
VP Global Head of Finance Operations
Cargill

Simona Simion-Popescu
BSO Director
Coca Cola Hellenic

Wojciech Karpinsky
Head of Business Service Centre Europe
Amway

Andreas Mayer
Head of Global HR Shared Services
Teva Pharmaceuticals

Andre Faust
Director Global Service Centre Kraków, HR Service
UPM

Michel Karam
International Head of Shared Services
WPP

Lee Brittain
Director Shared Services
Sodexo

Markus Hausheer
Head, GBS Strategic Execution & Change
Credit Suisse

Julie Fenton
Controller, Global Finance Service Centre, Strategy & Control
Rolls Royce

Daniel Broekhuizen
Director, Accounting, Treasury, Tax and Audit
Toyota Motor Europe

Rob McDonald
Senior Finance Leader, Global Process Ownership Team
BT

Paul Bryanhill
Head of Shared Services
Lloyd’s Register

Irina Chernousenko
Former, Director, Shared Services Transformation
Coca-Cola Services

John Dickens
Head of Finance Operations
British Gas

Ian Herbert
Centre for Global Sourcing and Services
Loughborough University

Rakesh Sangani
Managing Partner, Finance Transformation, Shared Services and Outsourcing
Proservartner

Phil Whelan
Head of Strategy & Process Management – Global Business Services
BP

Alexander von Thielmann
SVP Shared Services
Siemens

Ankur Kothari
Chief Revenue Officer
Automation Anywhere

Paul Donaldson
Advisor and Practice Lead Robotics Process Automation
ISG

Michael van der Steen
Global Process Owner, O2C
Akzo Nobel

Viji Varghese
Head - Business Excellence & COE Head - Robotic Process Automation
ANZ

Gary Carter
Head, Centre of Excellence EMEA Planning & Execution
Credit Suisse

Steve Bill
Managing Director UK
IPSoft

Ferhan Gunen
Head Of Service Delivery Management in Technology Shared Services
Vodafone

Lee Coulter
CEO Shared Services, SVP
Ascension Health

Marcel Angst
EVP Global Operations Finance and Admin
Swarovski

RPA Lead Sponsor:
Automation Anywhere

Sponsors:
APEX Analytix
Adra
AICEP Portugal Global
AntWorks
Atradius Collections BV
Barcelona City Council
Basware
BlackLine
Blue Prism
BPI Business Process Integration GmbH
Chazey Partners
Chrome River
City of Malaga, Spain
Conduent
EOS
Fiserv
Hanse Orga Group
Hungarian Investment Promotion Agency (HIPA)
IBM
Invest Chile
Invest In Leeds
Invest Lithuania
Invest Liverpool
Invest North East England
Invest Sheffield
IPsoft
ISG
Jiangsu Province – Department of Commerce
JPD Financial
Kofax
MDeC
MIDAS
More4Apps
Northern Powerhouse & Department for International Trade
PA Consulting
PaperSoft
Proexca Canary Islands
Proservartner
Redwood
Softomotive
Tees Valley Combined Authority
Thomson Reuters (Professional) UK Ltd
UiPath
WorkFusion
WNS Global Services