4th Annual Opex Insurance: Disruptive Transformation | International Quality & Productivity Center | 18 September 2017 | Atlanta, GA, United States

The insurance industry has always been one of the most competitive in the world.

The traditional battlegrounds were underwriting, claims and process efficiencies, but rapidly changing customer expectations, disruptive models of service delivery and lower barriers for customer defection are all potential game changers.

The insurance industry is a vast consumer of information, historically requiring great human expertise to turn disparate data into sound business decisions, but that too is changing.

In the new world, small companies will quickly become big and because the market is finite, some big players will have to become smaller! And the force multiplier for all of this change is, without question, technology.

Erik Simmons
Vice President, Continuous Improvement
Ameritas

Lesley Hanslope
Vice President Claims
Guarantee Trust Life Insurance

Sal Iannaccone
Vice President
Munich Re America

Bill Murphy
Director, Change Leadership
Travelers

Snejina Zacharia
Founder and Chief Executive Officer
Insurify, Inc

Steve Jenkins
Staff Vice President, Business Improvement Group
Anthem Inc.

Jay Bell
Vice President, P&C Programs
Arch Insurance Group

John Paddock
AVP Commissions and Debt Management
National Life

Michael Westwood
EVP Operational Excellence
Aon

Bryan Levy
Principal
Mercer

Jim Kenny
Senior Vice President, Process Excellence
MetLife

Christina Thomas
Director Continuous Improvement
Allstate Benefits

Kate Gingras
Global Insurance Leader
Appian

Assaf Wand
Chief Executive Officer & Co-Founder
Hippo Insurance

Rob Stewart
CEO, Co-Founder
OpusWorks

David Castellani
Senior Vice President, Business Information Officer
New York Life Insurance

Yanny Satrijawati
Head of Central Team – Operational Excellence
Zurich North America

Sebastien Meunier
Head of Digital, North America
Chappuis Halder & Co.

Matt Marino
AVP, Operational Effectiveness
Unum

Riaz Abdul
Head of Global Operations Reengineering & Program Management
Chubb

Keith Farley
Director, Innovation & Customer Experience
Aflac

Jorge Rosas
Vice President, Field Operations Services
Chubb

Eyal Navon
Chief Technology Officer
Hippo Insurance

Rusty Sproat
Chief Executive Officer & Founder
Figo Pet Insurance

Mark Fallon
President and CEO
The Berkshire Company

Christine Kaaz
Head of Operational Solutions
Munich Re

Bryan Colyer
Executive Vice President, Strategy & Innovation
Dohrmann Insurance

Ellen Beckjord
Director, Program Design and Engagement Optimization
UPMC

Spiros Margaris
Advisory Board Member
Werthstein AG

Vipul Vohra
Vice President, Quality
Aon

Mike Connor
Chief Executive Officer
SVIA

Kim Leggette
Chief Claims Officer – Personal Insurance
AIG

Tim Attia
Chief Executive Officer & Co-Founder
Slice

Amanda Lettmann
Chief Operating Officer & Co-Founder
Simple Disability Insurance

Kumar Manu
2nd Vice President, Strategic Planning & Execution, International
Travelers

Elizabeth Pritchard
Chief Operating Officer, Science
AIG

David Schulenberg
Head of Operational Excellence
AXA US

Craig Bedell
Global Insurance Industry Executive
IBM Watson

Lindsay Gauthier
AVP, Operational Effectiveness
Unum

Chuck Latham
Director, Enterprise PMO Operations
Alfa Insurance

Benoit Gowigati
Vice President, Performance And Operational Excellence
Desjardins General Insurance

Matteo Carbone
Founder & Director
Connected Insurance Company

Steve Anderson
President
The Anderson Network

Adam Edelstein
Chief Operating Officer
Hiscox USA

2017 Sponsors Include:
Appian
OpusWorks
Bizagi

2016 Sponsors Included:
Cognizant
Genfour
Kaeppel Consulting
Kofax
Lateetud
Neos
Next Level Partners
Octo Telematics
Open Text
Paragon Solutions
Vantage Agora
Vitech
West Monroe