4th Shared Services & Outsourcing Week Autumn 2022 | IQPC | 20 September 2022 | Bellagio Hotel & Casino, 3600 S Las Vegas Blvd, Las Vegas, NV 89109, USA

For shared services leaders like you, the ongoing fallouts of the pandemic, remote work, and global insecurity are keeping business continuity front and center. SSON Research & Analytics’ data clearly identifies the top three strategic priorities for North American-based shared services & GBS right now as: leveraging automation platforms, improving culture and branding, and rethinking the operating model in digital terms.

Transformation initiatives are full steam ahead and the SSO/GBS model is constantly reasserting its value. At SSOW Autumn, hear from leaders who are pushing the boundaries of what is possible by:

• Redefine and Transform the GBS Operating Model
• Shaping the Future of Work & Shared Services
• Using Data as Currency: The Next Big Advantage for GBS
• Exploring the Rise of the GBS Global Experience Owner (GXO)
• Constructing a Talent Retention Strategy from the Ground Up
• Building a World Class Collections Engine to Achieve O2C Excellence
• Understanding the Challenges & Solutions to Data Digitization
• Creating a New Standard for Experience through IA, AI, Automation & Analytics Transformation
• Obtaining the Ultimate Guide to Stakeholder Management & Engagement
• Digitizing Processes to Expand Scope & Maturity of Service Offerings

2022 Speakers

Tim Butler
Vice President, Global Head of Customer Care, Iron Mountain

Timothy Westendorf
EVP GBS, Mastercard

Joseph Cedrone
Department Manager Accounting, Con Edison

Barbara Dondarski
VP GS Transition Management, Johnson & Johnson

Tony Verbect
Director of Global Plan Excellence, Johnson and Johnson

Jasmine Ahmed
SVP Global Head of Finance Transformation, Newscorp

Viral Chhaya
Vice President - Enterprise Business Services Strategy and Capabilities, Kaiser Permanente

Jim Hankins
Executive Director HR Shared Services, UC Davis

Jack Deem
Assistant Controller, Con Edison

Joni Geurts
Director Accounts Payable, JetBlue Airways

Yazmin Velazquez
Sr. Manager, Enterprise Intelligent Automation Value Realization, Johnson & Johnson

Chris Karcher
Director Enterprise Intelligent Automation, Johnson & Johnson

Joseph Arnett
Global Head of Payroll, Raytheon

Debbie Lougheed
Director of Shared Services, Diocese of Orlando

Senior Strategic Advisor
DCPAS-Excellence, Kenny Santo

ESC-Sr Manager
Cox Automotive

Angela Gorgei
Director HR Process Delivery, Cox Automotive

Arnd Hirshberg
CPO & Head of Supply Chain, Siemens Energy

Heather Johll
VP, Operations, Ascension Health

Charise Gonzalez
Manager of Transformation and Development, Liedos

Michael Kresge
Vice President of Accounting & Business Operations, Leidos

James Bertioli
Global Head of Digital, Operations & Regional Delivery Centers, TMF Group

Samir Bagri
Global Director, GBS, ADM

Stephanie Moreno
Accounting Development Analyst, Liedos

Gretchen Sikor
Senior Director, Dun & Bradstreet

Arelly Belmont
HR Director, Solistica

Richard Swan
President, Koch Industries

Debbie Jacobs
Director of Finance, Experian

MK Aydin
VP, Enterprise Systems, Newscorp

Arturo Castillo
Head of GBS Finance LATAM, ABB

Jo Anne Dimitriou
Former Head of Shared Services, AirForce Service Center

Hector Gonzalez
Director HR Digital Transformation, Solistica

Rakesh Virwar
Sr. Director - Controller and Shared Services Leader, Bloom Energy

Jon Whittaker
Director Reconciliations, Nationwide Insurance

Luis Ortiz
Commercial Director, Integra Soluciones

Hector Lara
CTO, Integra Soluciones

Steve Fox
Former Vice President Global Business Services, Thermo Fisher Scientific

Jorge Monge
Director, Global T&E & Sales Incentives GBS, Smith & Nephew

Michael Schaser
Corning Incorportated

Danny Thompson
SVP, Market & Product Strategy, APEX Analytix

Bob Knowles
Vice President, Western Regional Audit Sales, apexanalytix

Trey Robinson
Partner, ScottMadden, Inc.

George Penton
Partner, ScottMadden

John Francis
Partner, ScottMadden

Brad DeMent
Partner, Corporate and Shared Services, ScottMadden

Karina El Baze
Global Head of Accounts, Instabase

Richard Swan
Head of GBS, Mastercard

Naomi Secor
Global Managing Director, SSON

Ninant Verma
Partner, Avasant

Tyler Massie
Senior Regional Territory Manager, Thomson Reuters

Bruce Havavan
President, Direct Commerce

Emily Shirley
Manager, Client Success, Oversight

Joe Arnett
Global Head of Payroll, Raytheon

Ankit Agarwal
AVP Shared Services, British Council

Patrick McClain
Executive Director HR Shared Services, University of California – San Francisco

Dan French
CEO, Consider Solutions

Phil Searle
CEO, Chazey Partners

Esteban Carril
SVP Latam, Chazey Partners

Chuy Michel
VP - Intelligent Automation, Chazey Partners

2022 Sponsors

• APEX Analytix
• Chazey Partners
• Direct Commerce
• Enate
• Glantus
• HighRadius
• MOBE
• Oversight
• RPA Supervisor
• Roboyo
• ScottMadden
• Sidetrade
• SoluGrowth
• Soroco
• Symbeo
• TCG Process
• Thomson Reuters
• Tradeshift
• Travel Leaders Corporate
• Trintech
• Xelix
• SSON Research & Analytics