5th Edition CX Strategy Summit 2019 - Delhi | UBS Forums | 10 April 2019 | The Taj Mahal Hotel, 1, Man Singh Rd, South Block, Man Singh Road Area, New Delhi, Delhi 110001, India
Venue
The Taj Mahal Hotel
The Taj Mahal Hotel, 1, Man Singh Rd, South Block, Man Singh Road Area, New Delhi, Delhi 110001, India
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| Event Date |
Thu Apr 11 IST (over 5 years ago)
In your timezone (EST): Wed Apr 10 10:30pm - Thu Apr 11 7:30am |
| Location |
The Taj Mahal Hotel
1, Man Singh Rd, South Block, Man Singh Road Area, New Delhi, Delhi 110001, India |
| Region | APAC |
Details
Because in a world constantly pushing for improvement, discovering more-effective ways to collaborate across functions and levels, will lead to enhanced customer satisfaction, reduced churn, increased revenue, and greater employee satisfaction. The only reality in business is your customer’s perception! The CX Strategy Summit will prove to be an eye opener for any business hoping or planning to expand. With memorable presentations and case studies by senior CX leaders who have led their respective organisations to the pinnacle of success by introducing the concept of customer centricity, every delegate and participant in the conference will take back valuable and much-needed advice on implementing successful CX strategies.
Speakers
2019 Speakers
Rajneet Kohli
EVP – Operations, Jubilant Foodworks
Sathish Krishnan
Director – Customer Experience, Flipkart
Anish Ahuja
Head – Customer Service, Whirlpool
Reetu Chopra
India Dept. Manager, ITX Services, Inditex
Vishal Kapil
Director IT, Adidas – India
Varun Rajwade
GM Loyalty and Analytics, Pantaloons
Abdul Hanif Syed
Head Customer Experience, Mahindra Rise
Madhav Malhotra
SVP and Head Customer Services, Reliance Jio
Uddalak Chatterjee
VP and Head Customer Service, Bajaj Allianz Life Insurance Company
Anand Dawson
Head User Experience and Design, Hindustan Times
Akhilesh Saxena
Global Service Delivery, Tata Communications
Ramya Balasubramanian
Head Analytical CRM, Asian Paints
Nandini Hasteer
VP QISE, Max Life Insurance
Geeta Eral
Director Customer Experience and Social Media Management, MakeMyTrip.com
Dr. Himanshu Dutt
Head – Customer Success, DMI Finance
Kamini Shahini
JVP/ Head – Key Distributor Management and Engagement, Aditya Birla Health Insurance Co. Ltd.
Sponsors & Partners
201 Partners
PLATINUM PARTNER:
• Bold360
MEDIA PARTNERS:
• Legal Desire
• Lawyersclubindia
• For Press Release
• Desire
• MBAclubindia