5th Shared Services for Higher Education 2019 | International Quality & Productivity Center | 23 April 2019 | The Westin , 400 West Broadway, San Diego, CA 92101, USA

Under pressure to be competitive in the marketplace, reduce cost, and increase productivity, many higher education institutions are in the process of implementing or expanding a shared services model. Adopting a shared services model delivers a host of benefits, from streamlined back-office operations, to lower operational costs, and increased transparency, accountability, and efficiency. These in turn bring positive financial and productivity rewards to the larger organization. Despite these clear benefits, implementing and (or) optimizing your SSO continues to be a challenge due to budgetary constraints, faculty resistance, high employee turnover, internal politics, stringent transparency requirements, and public and administrative scrutiny.

Dive into topics vital to your continued success such as:
• Developing a Compelling Business Case;
• Talent Recruitment & Retention;
• Partnership Collaborations;
• Inter-Department Communications;
• Service Delivery Excellence;
• Change Management;
• Continuous Improvement

2019 Speakers

Craig Ackerman
Head of the Global RPA Practice, Chazey Partners

Brenda Rebman, MBA, CHPR, CMC, CHE,
Chief Human Resources Officer, UC Davis, Office of the Associate, Vice Chancellor, UC Davis

Kelly Johnson
Director of Shared Services and Administration, University of Washington

Angie Loving
Associate HR Director, University of Kansas

Nancy Lewis
Executive Director, Sponsored Projects, University of California Irvine

Kari Campbell
Project Manager, HRTSM, Human Resources Division, Minnesota State University

Barb Biljan
System Director for HRIS and HR Shared Services, Human Resources Division, Minnesota State University

Lisa Sharpe
Project Director, Shared Services Operations, Office of the AVP for Finance, West Virginia University

Erika Wilson
Sr. Director Health Sciences Sponsored Projects Pre-Award Office and Health Sciences Research Service Core, Interim ADCS Finance, University of California San Diego

Rosemary Madnick
Executive Director, Office of Grants and Contracts Administration, University of Alaska Fairbanks

Melissa Long Shuter
Executive Director, Business Operations, University of Louisville

Peggy Kay
Assistant Vice President, Technology Customer Experience, University of the Pacific

Shelley Prosise
Director, ABC Shared Services , University of Washington, School of Medicine

Pam Gabel
Executive Director, Shared Services Center, University of Michigan

Wade Epp
Associate Vice President Services, University Saskatchewan

Isabella Bryant- Parkinson
Enterprise IT Development Director, University of California San Diego, Health Sciences

Phillip A. Ray
Vice Chancellor for Business Affairs, Office of the Chancellor, Texas A&M University System

Phil Searle
Founder & CEO, Chazey Partners

Brandon Gaines
Shared Services Director, Princeton University

Pamela Frank
Director, Customer Service & Quality Improvement in Business Operations, University of Louisville

Whitney Pugh
Executive Director of Budget & Planning, Utah State University

Rodney Brunson
Director of Accounts Payable & Payment Services, Yale University

Courtney Jackson
Partner, ScottMadden

Stephanie Dolan
Senior Analyst, ScottMadden, Inc.

2019 Sponsors and Partners

SPONSORS:
• Chazey Partners Inc.
• Scott Madden

MEDIA PARTNERS:
• RPA Succses Blog
• EdSurge
• Shared Services & Outsourcing Network