5th Shared Services & Outsourcing Week Autumn 2023 | IQPC | 25 September 2023 | Bellagio Hotel & Casino, 3600 S Las Vegas Blvd, Las Vegas, NV 89109, USA

It is the leading industry conference that brings shared services and GBS to new levels of success with no boundaries and unmatched networking. Our conference is designed to showcase thought-provoking sessions and interactive discussion groups for executives from all industries on the hottest topics, including the future of GBS, diversity & inclusion, digital transformation, generative AI and more.

Top Reasons to Attend:

• In-depth Workshops: Gain valuable insights from experts in the field through hands-on, educational workshops that provide you with actionable solutions on end-to-end process automation, planning & launching a SSC, and employee wellness - just to name a few
• Innovation HUB: Our re-designed exhibit floor is where you'll find cutting-edge solution providers that will enable your team to tackle almost any challenge
• Learning Credits: Attend sessions, get credits - earn up to 20 CPE credits throughout the conference from NASBA and SHRM
• Professional GBS® Certification: In partnership with Inixia, SSOW offers a full-day training module that teaches critical GBS skills and provides key strategies, proven methodologies & standardized models
• Zappos Site Tour: Join your peers at a practitioner-led tour of the Zappos shared services center for a real-world, behind the scenes look of their operations

2023 Speakers

KEYNOTE SPEAKER:

Laurie Segall
Founder, Mostly Human Media

SPEAKERS:

Vincent Lacour
GBS - Director & Global Process Lead - Digital Transformation, Lexmark

Ryo Zsun
The Culture Maestro, Zappos

Joni Geurts
Former Director of AP & Fraud, JetBlue

Eric Anderson
Entrepreneur and Co-Founder, Raney's LLC

Mary Gonzalez
Director, HR Shared Services, Northrop Grumman

Patrick McClain
Executive Director HR Shared Services, University of California – San Francisco

Jana Vondran
Senior Vice President of Global Business Services, Ingram Micro

Lara Brooks
Senior Vice President, Finance Shared Services, MGM Resorts International

Jose Zamora
VP Financial Services, XPO Logistics

Alvina Andrzejewski
Manager of E-Commerce Operations Shared Services, Zappos Family of Companies

Praveen Sasidharan
Head Global Insurance Operations, Allianz

Paul S. Bartley
Sr. Director, Finance, Baxter International

Vincent Cirel
Chief Technology Officer, Gannett

Guillermo Valverde
Vice President HR Global Operations, Intel Corporation

Emmett Glenz
Finance Outsourcing Strategy – Global Performance Manager, Meta

Dr. Von Goodloe
Vice President Shared Services, Memphis Light, Gas and Water

Laura Kennedy
Head of GBS, Newell Brands

Amy Lannum
Director Global Sales Operations, Lexmark

Victor Susman
Former Vice President GBS, Cubic Corporation

Jim Corbett
Chief Procurement Officer, Iron Mountain

Amrit Bains
Director of People and Corporate Shared Services, OIC Foods

Kenneth Santo
Sr. Mgr. ESC Contact and Support, Cox Automotive

Jim Hankins
Executive Director, HR Shared Services and Talent Acquisition, UC Davis

Stephanie Moreno
Engagement & Shared Service Value Specialist, Leidos

Matthew Mitchell
Senior Vice President Finance, Terrible’s

April Russo
VP Compliance and Transformation, Gannett

Uday Haral
Head of Global Process Improvement & Productivity, Iron Mountain

Melissa Friedman-McCulloch
Vice President HR Shared Services, MGM Resorts International

Vanesa Bui
Vice President Transformation, Mohegan Gaming

Dan Melchior
Director – Shared Services, San Diego State University

Natalia del Pilar Espinosa
Former Senior Director GBS Operations, Adidas

Troy Simpson
Sr. Director, Human Resources Shared Services, Dollar General

Jorge Monge
Director, Sales Incentives & Solutions GBS, Smith + Nephew

Lena Kent
VP of Finance, Head of Global Financial Shared Services, Experian

Kristen Lasorsa
Director HRS Americas, Adidas

Mario Tapia
Director of Collections, Controls and Optimization, Leidos

Hector Gomez
Managing Director, Lufthansa Group Business Services

Brad Barton
Continuous Improvement Manager, North America Shared Services, The Mosaic Company

Amy Valliant
Global Process Manager Order to Cash, Zoetis

Peter Mitchell
Finance Target Operating Model Lead, ABB

Christopher Wessels
Director - GBS Metrics, Analytics, and Business Insights, Newell Brands

Ed Hansen
Partner & SSON Advisory Board Member, Nelson Mullins Riley & Scarborough

Jennifer Biemick
Director Strategic Supplier Management, The Standard

Emmy Kravetz
Executive Director of PMO and Product, MGM Resorts International

Naomi Secor
Global Managing Director, SSON Research & Analytics

Shawna Heston
Billing and Automation Analysis, Leidos

Julie Fernandez
Global HR Advisory, herronpalmer

Esteban Carril
Executive Director Latin America, Chazey Partners

Dan French
CEO, Consider Solutions

Chuy Michel
Vice President of Intelligent Automation, Chazey Partners

Phil Searle
CEO and Founder, Chazey Partners

Molly Donofrio
Partner, ScottMadden

Trey Robinson
Partner, ScottMadden

Bruce Hanavan
Chief Executive Officer, Direct Commerce

Harvey Campbelton
Shared Services Business Partner, Consider Solutions

Steve Fox
Process Excellence Leader, Consider Solutions

Theresa McFall
Director, HR Operations, Heidelberg Materials, US

Brent Jones
Vice President, Client Experience, Oversight

Rishab Sud
AVP Shared Services Delivery, LPL Financial

Lily Olalia
Global Accounts Payable Manager, Block (formerly Square)

Keith Christensen
(former) Sr Vice President, HR Corporate Services, CVS Health

Rishab Sud
AVP Shared Services Delivery, LPL Financial

Brad DeMent
Partner, ScottMadden, Inc.

Jared Lane
Senior VP (Global), HighRadius

Craig Yee
Chief Customer Officer, OpenEnvoy

Val Gross
Partner, Nelson Mullins Riley & Scarborough

Kathy Priest
Trainer, Inixia

Ray Ramirez
Sales Executive, apexanalytix

Chad Bruffey
Senior Director, Enterprise Sales, Billtrust