6th Annual Cem And Customer Loyalty Mena Summit 2019 | Allan Lloyds Group | 4 November 2019 | Sofitel Dubai Downtown, Sheikh Zayed Rd - Dubai - United Arab Emirates

Modern-day customers are demanding more and more as there are many businesses they can choose to buy the products from. Getting customers to buy your product is one goal, to engage and retain the customers so they become loyal is another. In a world where customer experience is more important than the product itself, we have to make sure the customers get what they are looking for.

The 6th Annual CEM and Customer Loyalty MENA Summit will give you an insight into the mind of a customer and tips how to create a seamless customer experience. At this business conference we will refer to technology as an opportunity to boost your business. Experience leaders will provide you with lessons learned when attracting their customers in the era of digitalisation and digital transformation. Discuss the latest trends and challenges when retaining your customers at our business event, learn about the importance of personalised customer approach and share your ideas about customer needs. On the top of that, at our customer experience and loyalty event top players in MENA region will present their key strategies in collecting the data and using them effectively. What are the most successful loyalty programs on the market? Find out at this business meeting!

By attending our customer experience and loyalty conference with limited seats, you will benefit from networking opportunities and leave with remarkable ideas for further implementations in your company.

2019 Speakers

Peter Halsor
Senior Vice President - Customer Experience, Riyad Bank

Arnab Goswami
Director Customer Engagement & Partnerships, Etisalat

Naima Bikbi
Customer Experience Transformation Director, dj

Sherin Yassin
SVP - Head of Corporate Marketing, Majid Al Futtaim

Peter Debenedictis
CMO - Middle East & Africa, Microsoft

Katrin Mueller
Director Loyalty Marketing, Marriott International