6th Annual Field Service Management Summit 2024 - India | Inventicon Business Intelligence | 20 March 2024 | Radisson Blu Mumbai International Airport, Metro Station, Marol Maroshi Rd, near Marol, Bori Colony, Gamdevi, Marol, Andheri East, Mumbai, Maharashtra 400059, India

While India is poised to emerge as one of the largest economies of the world, the way customers buy, and businesses sell and manage after-sales services is changing. With the recent economic trends, and new companies entering the good and services industry every day the consumer and customer's buying attitudes and behaviours are also changing. Today's buyers have become more demanding, insisting on both off-the-shelf products and more complex, customized solutions with different levels of sales support.

Why Should You Attend?
• Effective tips on how to win the digitalization challenge.
• Timeline to roll-out hybrid cloud and cognitive cloud solutions.
• Become expert in including predictive data analytics in your service lifecycle processes.
• Strategic approaches to diversify and monetize service and increase profitability.
• Best practice in adjusting to customer demands and performance expectations.
• Action plan for training a digitally-savvy and client-centric mobile workforce.

Who Will You Meet?
• Functional heads of:
• Customer Service
• Service Excellence
• Field Service
• Aftersales / Aftermarket
• Mobile Workforce
• Field Engineering
• Mobility Service / Mobility Support / Technical Support
• Field - Service & Support
• Field - Sales & Marketing

Topic Highlights:
• Reshaping field service for 2024 and beyond - Changes to expect in field service management and what not to miss.
• Capturing high accuracy data, creating a digital twin, and gain real-time visibility for better decision making.
• Discussing the best practices for work/life balance and avoid seismic shift and burnout and building a more nurturing culture.
• The importance of full field mobility in delivering on KPIs, providing real time information, and managing significant events
• Effective remote assistance for executing field activities - From onsite service to remote support as we move towards a hybrid world.
• Increasing first time fix rates to boost operational efficiency and achieve higher customer satisfaction and profits increasing diagnostic accuracy and onsite efficiency

Key Takeaways:
• Best industry use cases.
• Best practices on how to tackle the challenges faced by the industry.
• Getting to learn from top industry experts about managing your field resources.
• Learn how to deliver best service to your customers.
• Streamlining your Field operational process and align this process with overall business strategy.
• Find out how to digitally transform your field operations.

2024 Partner

GOLD PARTNER:
• ServitiumCRM

EXHIBIT PARTNER:
• FSM Global Technologies