6th Edition Smart CX Summit & Awards 2024 | The Brainalytics | 28 August 2024 | Dusit Thani Dubai, Sheikh Zayed Rd - Trade Centre - DIFC - Dubai - UAE

UAE is considered one of the most advanced countries in the field of technology and the adoption of modern technologies. It has transformed itself into a global business hub. As per the sources UAE spending on digital technology to hit $20bn by 2026. Spending on digital technology, including IT, telecoms and emerging tech such as artificial intelligence, Internet of Things, blockchain and robotics, in the UAE over the next three years is expected to reach $20 billion.

Customer experience (CX) has always been the king of buzzwords, because we live in a customer-centric world. The UAE is known for its high-quality customer service and hospitality. Businesses in the UAE prioritize delivering exceptional customer experiences to build lasting relationships with their clients.

In recent years, technology has played a significant role in enhancing customer experience in the UAE. Many businesses have implemented digital solutions such as chatbots, mobile apps, and social media platforms to streamline their customer service processes and improve convenience for consumers.

Be the part of an amazing community of CX experts and professionals coming together to create an inspiring and valuable content while real-time interaction and networking was of high energy. Our full day summit will unite CX visionaries, Strategic Keynotes and Guest Speakers at the forefront who would share thought provoking insights on harnessing the full power of CX to drive business growth.

Key themes to be discussed:
• Customer Experience (CX) Technology Trends To Look Out For In 2024 & Beyond
• Changing Customer Journey and Channel Management
• Data, Analytics and Insights in Customer Experience
• Discover the Tools & Technologies That Will Spearhead you on the Road for CX Success
• Personalise CX Whilst Ensuring Data Protection
• Conversational CX: The Future of Customer Communication
• Latest CX technology & AI advances
• Creating Impactful Experiences through User Centric Hyper-Personalization

Who should attend?
Director, Vice President, AVP, Heads of
• Customer Experience
• Customer Journey/Customer Relations
• Customer Operations
• Customer Engagement
• Contact Centre Heads
• Head of Product Development
• Head of Digital/Digital Transformation
• Head of Consumer Insights & Analytics
• Digital Transformation
• Innovation & Technology

Why Attend?
• Strategic Keynotes and Guest Speakers at the forefront of harnessing the full power of CX to drive business growth
• New connections : Understand how your industry peers are managing uncertainty and keeping their people motivated
• Business trends :Gain in-depth guidance from expert speakers on fine-tuning your customer experience and Stay current with emerging business trends
• New technologies : Understand the impact new technology can make and Be inspired by the distinguished leaders & their thoughts at the forefront of their game
• Get actionable advice on specific business challenges& get your most pressing questions answered
• Understand the need for customer-centricity to compete in disruptive environments
• Make the most of Virtual Networking which is the need of the hour

2024 Speakers

Emel Çuhacı
VP, Head Of Group Customer Experience, Emirates NBD

Dr. Nilay Ranjan Singh
CEO, State Bank of India

Dinesh Dua
Chief Customer Experience Officer, Sobha Realty

Jyotendra Thokchom
CEO, omind

Renata Liuzzi
CEO & Founder, Axis Partners

Linoy Kidd
GBM MENAT CIO, HSBC

Ali Katkhada
Group Chief Information Officer, Depa Group

Rajesh Kumar
Director - Product, Paytm

Rahul Otawat
VP, Strategy, Analytics & Data Science - Wealth, Neobiz And Business Banking, Mashreq Bank

Dr. Kamran Khan
Chief Executive Officer, Arabian Entertainment Co. Ltd.

Ram Jalan
Director Digital Transformation, Customer Journey Evolution, AI Innovations, DAMAC Properties

Rami Zahran
Chief Marketing & Communications Officer, Saudi German Health

Yusra Baqi
Chief Human Capital Officer, Aafaq Islamic Finance PSC

Raluca Berchiu
Group Head Of Customer Experience & Marketing Carrier & Wholesale, e& (etisalat and)

Lubna Khlifat
Head Of Customer Experience, Aldar

Selin Talgar
Head Of Customer Service & Operations, MetLife

Kowshik Bhattacharjee
Head Of Service Excellence/ Customer Experience, Medcare Hospitals & Medical Centres

Amit Taneja
Chief Commercial Officer, Cleartrip.com

Pradeep Kumar
Head - Service Excellence, CRM & Contact Centre, Aster Hospitals & Clinics GCC

Vinod Nagar
Head Of Growth, Marketing & CX, Payit

Hammad Khan
Head Of Digital, Geekay Group

Hazem El Zayat
Chief Experience Officer, MENA, Ogilvy

Umar Khan
Head Of Digital Marketing, Emaar

Imran Kannuti
Head, Operations Digitalization & Transformation, Banque Misr

Amit Gupta
Head Of Data & AI Practice | Asia, Middle East, Africa And Europe, e& enterprise

Naren Katara
Regional Head For Digital CX And Omnichannel - MEA, Stellantis

Cem Basbay
Customer Experience Director, Kitopi

Ann Chea Erng
Regional Sales Director, Redourr Real Estate Brokerage

Georgiana Raluca Albescu
Head Of Customer Experience & Digital Transformation, VP Voice Operations, Tanfeeth

Maaz Zahid Qureshi
Vice President - Digital | CX, ENOC

Subbakrishna Rao
CTO and Co-Founder, Clootrack

Manuel Oothria Raj
Chief Growth Officer, Clootrack

2024 Partner

GOLD PARTNER:
• Omind
• Clootrack