7th annual Customer Experience Transformation Financial Services Conference 2017 | International Quality & Productivity Center | 6 December 2017 | Hallam Conference Centre, 44 Hallam Street London W1W 6JJ UK
Venue
Hallam Conference Centre
Hallam Conference Centre, 44 Hallam Street London W1W 6JJ UK
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| Event Date | Wed Dec 6 EST - Thu Dec 7 EST (about 7 years ago) |
| Location |
Hallam Conference Centre
44 Hallam Street London W1W 6JJ UK |
| Region | Americas |
Details
In 2016 the number of people conducting all or some of their financial transactions online increased by 10% to 19.6million, meanwhile, 461 branches closed. Whilst inescapable, digitalisation creates disruption and makes it even more difficult to ‘know your customer’. The social and technological landscape is pushing financial services to evolve at a faster rate than ever before.
Furthermore, the introduction of digital channels shines a spotlight on other areas for improvement such as; data analytics, effectively communicating with your customer base and company culture. Join us to learn how forward thinking companies in FS are implementing the changes customers expect.
The 2017 CX Transformation: Financial Services Forum will explore key issues facing the financial services sector; providing the opportunity to learn from CX leaders across FS, offering a streamed and interactive agenda, including workshops and discussion groups tailored towards businesses at different points in their journey.
Speakers
2017 Speakers:
Paul Riseborough
Chief Commercial Officer, Metro Bank
Christina Dolding
Head of Customer Experience and Innovation, Old Mutual Wealth
Christina Dolding
Head of Customer Experience and Innovation, Old Mutual Wealth
Emma Van Dikjum
Global Head of Borrower Producer, Funding Circle
Tim Hughes
Head of Customer Excellence, HSBC
Rachel Haworth
Customer Experience Director, Coventry Building Society
Simon Moore
CEO and Psychologist, Innovation Bubble
Anna Wilcox
Head of Customer Experience, Bupa
Tim Sennitt
Strategic Communications Director, OTM
Mark Southern
Commercial Director, WPA Group
Lisa Wood
Chief Marketing Officer, Atom Bank
Oke Eleazu
Chief Operating Officer, Bought by Many
Chris Pettit
Head of Strategy, NFU Mutual
Petra Mengelt
Director - CX, MASH
Katrina King
Director of Customer Value and Experience, Direct Line
Nils Schmeling
CX Navigator: currently customer lead at ING startup, N3Wstrategy, N3W Strategy
Ulla Jones
Design Strategist, Omni Channel Experience, OP Financial Group
Carl Lyon
Managing Director, Perpetual Experience Ltd
Sponsors & Partners
SPONSORS AND EXHIBITORS:
• iovation .
• OTM
• Nirva UK
MEDIA PARTNERS:
• CX Network
• Fintech Finance
• Financial IT