7th Annual Optimizing Contact Centres Summit | Allan Lloyds Group | 11 October 2016 | Berlin, Germany

To reach optimization in the current contact centre's world means to link between the customer services and digitalization, the efficient transformation from non-digital to digital techniques and find easier ways of handling the customer queries with the help of virtual agents. .

Our unique summit provides you with an opportunity to discuss crucial questions from different areas such as a contact centre virtualization and using artificial intelligence, pros and cons of the key digital contact channels, community and social contact channels or mobile applications for a greater customer care. You will get the best advice on the customer centric Omni-channel strategies, workforce contact centre optimization tools, gamification techniques, customer centric transformation, social media integration and other issues within this field. Besides, the case studies from the leading companies on the market, you will exchange practical customer insights on how to track the customer’s journey and measure their satisfaction.

PRESENT SPEAKERS 2016 :
Olga Quiros
Director, Lodging Operations (EMEA)
Expedia, Inc.

Sari Tempakka
Country Head of Nordea 24/7 Finland
Nordea Finland

David Richards
Senior Director, Commercial Systems
DHL Express

Simon Separghan
Director of Global Contact Centres & Omni Channels
Barclays