8th Annual Patient Experience Symposium 2024 | ICD Media Group | 16 September 2024 | Hilton Boston Park Plaza, 50 Park Plaza, Boston, MA 02116, USA

We are passionate about connecting healthcare professionals from around the world to share knowledge, expertise, and best practices. Through education, collaboration, and innovation, we can collectively elevate the quality of healthcare for all.

Our team of experienced professionals has a proven track record of organizing and delivering exceptional conferences that foster meaningful connections and drive positive change in the healthcare industry. We are committed to providing our attendees access to the latest advancements, cutting-edge research, and insights from leading experts.

ICD is a driving force in shaping the future of healthcare education and networking. We are proud to partner with healthcare organizations, institutions, and professionals to create impactful events that make a real difference in patients’ lives.

2024 Speakers

Prakash Jayakumar, MD, PhD
Assistant Professor, Department of Surgery and Perioperative Care, Director, Clinical Research and Outcome Measurement, University of Texas at Austin

Lisa Haith, BA(Hons) CMgr MCMI
Practice Manager and Patient Experience Lead, Marsh Medical Practice in rural east Lincolnshire, England

Komal Lodaria, MA, FPCC
Senior Director, Care Experience, NYC Health + Hospitals

Susan Edgman-Levitan, PA
Executive Director, John D. Stoeckle Center for Primary Care Innovation, Massachusetts General Hospital

Christina Nielsen
Outcomes Research Project Manager and Learning Collaboratives Project Facilitator, International Consortium for Health Outcomes Measurement (ICHOM)

Barbra Rabson, M.P.H
President & CEO, Massachusetts Health Quality Partners (MHQP)

Stacey Palmer
Senior Vice President & COO, The Beryl Institute

Brian Carlson
Vice President of Patient Experience, Vanderbilt University Medical Center

David Bernstein, MD, PhD, MBA, MEI
Senior Researcher, Harvard Business School Resident Physician, Harvard Combined Orthopaedic Residency Program, Mass General Brigham

Jennifer Carron, CPXP, MSOM
Patient Experience Officer, BJC HealthCare

Joe Machicote
Chief Diversity Officer, Premier

Krista Hirschmann, PhD, FACH
Founder, Enhance Communication

Tommy Whitelaw, BCAh
National Lead Person Centred Voices, Health and Social Care Alliance Scotland

Annie Ideker, MD
Associate Senior Medical Director for Physician and Clinician Experience, HealthPartners

Cynthia George, MSN, FNP
Senior Director, Partnerships for Sustaining Daily Care, Cystic Fibrosis Foundation

Agnes Barden, DNP, RN, CPXP
Deputy Chief Experience Officer, Office of Patient and Customer Experience, Northwell Health

Apurv Gupta, MD, MPH
Vice President, Advisory Services, Premier Inc

DeAnna Minus-Vincent
Founder and Managing Partner, The Outcomes Architect

Tracy Parris-Benjamin
Managing Partner, The Outcomes Architect

Martie Carnie
Senior Patient Experience Advisor, MGB; Brigham and Women's Hospital

Peter Pronovost, MD, PhD, FCCM
Chief Quality & Clinical Transformation Officer, University Hospitals

Ingrid Nembhard, PhD, MS
Fishman Family President’s Distinguished Professor, Professor of Health Care Management, The Wharton School, University of Pennsylvania

Namita Mohta, MD, MPH, MSHS
Executive Editor, NEJM Catalyst

Alison Soileau, PhD, FACHE, CPXP-L
System Vice President of Patient Experience and Service Excellence, Ochsner Health

Laurie Strongin
Founder and CEO, Hope for Henry Foundation

Jeremy Segall, MA, RDT, LCAT, FPCC
System Chief Wellness Officer, NYC Health + Hospitals

Sasha Perez-Loor, MSHSA, PMP, CPXP, CCMP
Director, AdventHealth

Julie Rish, PhD
Vice President, Consumer Experience, AdventHealth

Josh Robinson
Award-winning presenter, educator, and percussionist

Kedar Mate, MD
President and Chief Executive Officer, Institute for Healthcare Improvement (IHI)

John Halamka, MD, MS
President, Mayo Clinic Platform

Zeev Neuwirth, MD
Healthcare Executive, Author, Podcast Host

Susan Solman, DPM, RPh
Associate Professor, FIU College of Medicine Physician Assistant Program

Laura Cooley, PhD
Editor-in-Chief, Journal of Patient Experience

Thomas Howell, MD
Medical Director for Patient Experience, Mayo Clinic Health System

Tom Tull
VP, Chief Experience Officer, Ballad Health

Laura Kirk, MSPAS, PA-C, CPXP, DFAAPA, FACH
Vice President of External Education, The Academy of Communication in Healthcare, UT Southwestern Medical Center

Rachyl Pines, PhD
Research Scientist, Office of Patient Experience - Service Excellence, Stanford Medicine

Corey Adams, RN, GradDip Psych, MBA
Clinical Researcher, Australian Institute of Health Innovation

Edward Marx
Author, Podcast Host, DGTL Voices, CEO Unplugged

Nigel Girgrah, MD, PhD
Chief Wellness Officer, Oschner Health System

Toni Land, MBA, BSN, CPXP
Founder & Chief Experience Officer, Landing Exceptional Experiences

Carl Deaney, MSc MBBS
General Practice, Marsh Medical Practice, Lincolnshire, England

Kevan Mabbutt
EVP, Chief Marketing, Communications and Consumer Experience Officer, Advocate Health

2024 Partners

• Journal of Patient Experience
• Health Data Management
• American College of Health Data Management
• Martech Health Directory
• Rater8
• Hope for Henry
• The Beryl Institute
• Rama On Healthcare
• Family First
• ACH