9th Annual Malaysian Shared Services & Outsourcing Week 2022 | SSON | 13 June 2022 | TBA

The pandemic has proved the importance of Shared Services, and the demand for Shared Services is rising. Malaysia remains a lucrative location for businesses to set up their Shared Services Centres (SSCs), and Malaysia is expected to grow its Global Business Services (GBS) market size to US$1.5 billion (RM6.15 billion) by the end of 2024. The government is committed to improving digital infrastructure and providing a pipeline of digitally ready workforce allows Malaysia to reinvent itself as the preferred location for high-value GBS such as Robotic Process Automation (RPA) Analysis, Artificial Intelligence (AI) and Data-led processing and Cybersecurity.

As Malaysia’s Shared Services industry and its core markets continue to grow, Shared Services and GBS leaders are reinventing their digital infrastructure, expanding into providing high-value services and delivering enhanced service experience through service optimisation and automation. However, the challenge lies in driving the complexity of a comprehensive transformation and digitisation strategy while still navigating the Future of Work (FoW) as Malaysia adapts to an endemic situation.

Past Speakers

Irman Nasir
Head Client Success Management APAC, P&O SERVICES / HR NBS, Novartis

Terence Tan
Director IT, Business Relationship Management - Global Tech Services, GBS Asia Pacific, Herbalife Nutrition

Kurt Bergmans
Former Managing Director and Global Head IS Service Management, Standard Chartered Business Services

Wilson Sunny
Managing Director, General Manager Malaysia and Head of Client Operations, I&TS APAC, Royal Bank of Canada

Chan Hoon Chuah
Vice President, HR for Global Functions, AP, DHL

Carina Lim
Director of APAC Finance Shared Services, Hitachi Vantara

Syazana Lim
Lead Research Analyst, SSON Analytics

Hou Boon Su
Head of P2P Kuala Lumpur Captive & JPAC, Sanofi

Ives Barcelli
Head of Corporate Finance & Global Process Lead R2R, British American Tobacco, GBS APME

Nick Tesselaar
Head of Master Data & Insights, BHP

Arno Kamm
General Manager, Roche Services (APAC) Sdn Bhd

Puneet Gupta
Director, Global Business Services, Asia Pacific, Kimberly Clark

Dr. PATRICIA FRANCIS, C.A.(M), FCCA (UK)
Head of SBS Kuala Lumpur Center, Sanofi Business Services (SBS) Malaysia, Business Transformation

Chen Theng Aik
Head, Center for Financial Services (CFS)Asia Pacific, North America, EMEA, Pall Corporation

Gonzalo Izazaga
Head of Global Finance Service Asia Pacific, AstraZeneca

Yasmin Mohd Ramzi
Board Member, TNB Integrated Learning Solution – ILSAS