ADAPT: Digital Edge 2021 | ADAPT | 25 May 2021 | Hyatt Regency in Sydney, 161 Sussex St, Sydney NSW 2000, Australia

Australia is experiencing rebounds in business and consumer confidence, helping maintain our V-shaped recovery, but the ways we operated in the past may no longer serve our business or customers.

The silver linings of the pandemic include accelerated digital projects and maturity, alongside the reduction of several pre-existing barriers to transformation. Now we must adapt to doing business in this new experience-centric future.

On these foundations, Chief Digital Officers and CX strategy leaders can execute a digital first strategy for increased process digitisation and renewed focus on digital product offerings and services and enabling distributed teams. The aims are driving engaged experiences, personalisation and innovation for customers and the workforce, both seamlessly and at scale.

Staying still is not an option.
Organisations are using this as a restart for growth – to build and deliver products in new ways, to change underlying operating models, embed new analytics and automation efficiencies, reinvent service experience and boost retention. These are crucial steps if Australia is to face increasingly nimble leaders and new global competitors in our markets.

ADAPT’s Q1 ‘21 surveys of over 300 local CIOs and Tech leaders put “improved customer experience” as their foremost initiative for 2021, followed by evolved compliance, automation and analytics.

2021 Speakers

Jim Berry
CEO, ADAPT Ventures

Matt Boon
Director of Strategic Research, ADAPT Ventures

Rocky Scopelliti
Futurologist | Author | Professor | Board Director | Chief Scientist

Cal Henderson
Co-Founder and CTO at Slack

Michael Morris
VP of Engineering, AP Money at Afterpay

Lucy Chung
CEO at NOBL Collective (USA)

Elisha Harrington
Evangelist for the Chief Innovation Office at ServiceNow

Simon Banks
Director of Merchant Services at PayPal Australia

Glenn Gore
Group CEO at Affinidi Group & Former Global Chief Architect of AWS

Aparna Sundararajan
Senior Research Strategist

Damon Zemanek
Senior Director Sales, Zendesk

Dr Kristine Dery
Research Scientist, MIT CISR

Dr. Mark Esposito
Professor of Business and Economics at Harvard University's Division of Continuing Education

Peter Hind
Senior Analyst

Dr. Martin Anderson
CIO of eTrading, the Commonwealth Bank of Australia

Matt Loop
Head of APAC, Slack

Rachael Powell
Chief Customer Officer, Xero

2021 Partners

DIAMOND PARTNER:
• Slack

PLATINUM PARTNERS:
• Aws
• IBM
• PayPal
• Servicenow

GOLD PARTNERS:
• Asana
• Fastly
• Opentext
• Pluralsight
• Red Hat
• Switch
• Sitecore
• Zendesk

SILVER PARTNERS:
• DigIO
• Dynatrace
• Genesys
• Gocardless
• Infor
• Jade
• Livetiles
• Nasuni
• Moxtra
• Mulesoft
• Snyk
• Stax