All Access: Customer Insights & Data Analytics 2024 | IQPC | 9 September 2024 | Webinar

Amid growing customer expectations and budget pressures in uncertain economic times, customer insights and data analytics are becoming increasingly vital. They help create personalized experiences that delight customers and prove the value of CX initiatives on the bottom line. Critically, data and analytics are the basis for AI and generative AI projects.

It is no surprise, then, that CX Network's Global State of CX 2024 survey found that data and analytics is the most significant trend influencing CX roles at present. CX Network's research also uncovered that consumer demands for data security and transparency around how AI works and uses customers' data are having a major impact on CX professionals in 2024.

Personalization:
• Explore how to use customer data to personalize CX across all channels, including digital, physical, and contact center.
AI and ML for CX:
• Explore how to use AI and ML to automate customer data tasks, gain deeper insights into customer behavior, and predict customer needs.
Demonstrating ROI:
• Practical guidance on how to use data to measure and quantify the impact of CX initiatives on the bottom line

2024 Speakers

Jakub Krzakala
Global Membership Growth Lead EUSA, Shell

Donna Orman
Senior Director, Customer Loyalty, Nike

Alicia Alonzo
Director, Customer Insights & Patient Analytics, Wellstar Health System

Jared Feldman
Founder & CEO, Canvs AI

John Giaquinto
VP of Loyalty, Personalization & Analytics, Rite Aid

Lauren Cheatham, PhD
Principal Quantitative UX Researcher, Roblox

Angelie Oberoi
Senior Director, Data & Analytics, NYC Health + Hospitals

Ekaterina Mamonova
Global Lead, Marketing & CX, Allianz Commercial

Frank Schneider
VP, AI Evangelist, Verint

Ram Swery
Vice President, Solution Consulting & Onboarding, Verint

Devin Poole
Senior Product Marketing Manager, Coveo

2024 Partners

• Adoreboard
• Canvs AI
• Coveo
• Journey Track
• Qualtrics
• Tagado
• Verint