All Access: Customer Loyalty 2024 | CX Network | 17 June 2024 | Webinar
Venue
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| Event Date |
Tue Jun 18 UTC (6 months ago)
In your timezone (EST): Mon Jun 17 8:00pm - Mon Jun 17 8:00pm |
| Location | Webinar |
| Region | All |
Details
It's a fact: a mere 5 percent boost in customer retention can translate into a staggering 25 to 95 percent surge in your bottom line, demonstrating the undeniable link between customer loyalty, customer experience, and business success. It is no surprise, then, that 32 percent of respondents to CX Network's Global State of CX 2024 report listed customer loyalty and retention as the CX trends that holds the greatest influence on their role.
By investing in CX initiatives designed to foster loyalty, you open doors to remarkable profitability gains, bolstered customer retention, and overarching business expansion. However, the key challenges in achieving consumer loyalty lie in understanding the evolving needs of customers, creating a seamless and consistent experience across all touch points, and effectively leveraging data to personalize interactions.
Speakers
2024 Speakers
KEYNOTE SPEAKERS:
Aparna Unnikrishnan
Head of UX Design, Fire Tablets, Amazon
Adam Nowak
Global CRM & Loyalty Director, Electrolux
Dr. Nejib Ben-Khedher
Head of Skywards, Emirates
Arne De Keyser
Professor of Marketing, EDHEC Business School