All Access CX APAC 2023 | CX Network: Customer Experience, Service, Insight, Digital and Marketing Leaders | 20 March 2023 | Online

Enhancing CX is a mission-critical mandate for modern businesses.

CX has clearly become key to business competitiveness and will imminently overtake price and product as the key brand differentiator.

77 per cent of Asia Pacific (APAC) businesses experienced a surge in new customers through digital channels over the past 18 months.

This demand for digital interactions continues to accelerate across the region. However, less than one in five consumers encounter CX that exceeds expectations. In fact, 71 per cent would switch to a competitor after just one bad customer service experience.

Fortunately, APAC businesses recognise the urgency to advance their CX and are set to outstrip other global regions in CX investment this year.

This event will look to discuss key areas including:

• Balancing customer empathy, expectations, and analytics for a seamless customer journey
• Providing a consistent experience across channels, allowing customers to switch seamlessly from one channel to another)
• Utilizing data analytics to get a complete picture of customer behaviour
• Implementing customer retention strategies

We look forward to welcoming you to the online discussion in March 2023!

Who should attend?

• CX Network's All Access is designed to offer insight and inspiration to senior CX decision makers including heads of:
• Customer Success
• Customer Satisfaction
• Experience Design
• Voice of the Customer
• Customer Experience
• Customer Insights and Analytics
• Customer Loyalty
• Contact Centre

2023 Speakers

Nicola Clement
Former General Manager Omni Experience, Myer

Rania Wannous
Chief Customer Officer, New South Wales Telco Authority

Norhayati Nordin
Vice President, BSN Malaysia

Hassan Karim
Head of Strategy, APAC, Zurich Insurance

Doreen Chee
Digital Engagement Head, Digital Channels, Citi

Olga Quiros
Director, Global Customer Operations, Expedia Group

Malcolm Koh
Director, CX Practice, Zendesk

2023 Sponsors

• NICE
• Zendesk