All Access: CX Financial Services 2024 | IQPC | 19 August 2024 | Webinar
Venue
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| Event Date |
Tue Aug 20 UTC (4 months ago)
In your timezone (EST): Mon Aug 19 8:00pm - Mon Aug 19 8:00pm |
| Location | Webinar |
| Region | All |
Details
Customer experience in financial services can vary greatly from one institution to another. Some providers offer a seamless, convenient, and personalized experience that meets customer needs and expectations. Others struggle to provide even basic services in a way that satisfies customers.
Outdated systems, lack of personalized attention and data privacy and ethics concerns often hinder the customer experience. As a result, financial service providers with a strong customer experience have a significant advantage over those that do not.
This event will center on enhancing customer experience and fostering loyalty via personalized approaches, digital transformation, and voice of the customer (VoC) strategies."
Speakers
2024 Speakers
Wasim Mushtaq
Managing Director, 1CG
Leila Hawkins
Editor, CX Network
Gustavo Saiago
Former Product Ops Lead, Nubank
Ekaterina Mamonova
Global Lead, Marketing & Customer Experience, Allianz
Michael Nevski
Director of Global Insights, Visa
Sponsors & Partners
2024 Sponsor
• JourneyTrack