All Access: Voice of the Customer 2024 | CX Network | 19 February 2024 | Webinar
Venue
What is Qwoted?
Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.
| Event Date |
Tue Feb 20 UTC - Wed Feb 21 UTC (10 months ago)
In your timezone (EST): Mon Feb 19 7:00pm - Tue Feb 20 7:00pm |
| Location | Webinar |
| Region | All |
Details
This event where customer experiences determine success, understanding the Voice of the Customer (VoC) is crucial. In fact, 67% of customers are willing to share their feedback if they feel it will be used to improve the product or service.
Yet, collecting, analysing, and acting on feedback is a challenge due to evolving expectations, data volume, and the lack the necessary senior management buy in to link insights to outcomes.
Speakers
2024 Speakers
Sam Phillips-Lord
Senior Customer Insight Manager, Hastings Direct
André Grandt
Head of CX, Middle East, Roche
Jayne Hogle
Unified Communications Director, American Heart Association
Colin Crowley
VP, Customer Support, Maven Clinic
Deda Adeyanju
VOC Specialist, TikTok
David Hudspeth
Senior Manager, Customer Service & Fulfillment, Shoe Carnival
Koren Stucki
VP, Product Marketing - VOC, Verint
Sponsors & Partners
2024 Partners
PARTNERS:
• Verint
• Qualtrics
• Artiwise
• Sprinklr