Hilton London Olympia
Hilton London Olympia, 380 Kensington High St, Kensington, London W14 8NL, UK

What is Qwoted?

Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.

Event Date Tue Nov 12 GMT - Thu Nov 14 GMT (almost 2 years ago)
In your timezone (EDT): Tue Nov 12 3:00am - Thu Nov 14 12:00pm
Location Hilton London Olympia
380 Kensington High St, Kensington, London W14 8NL, UK
Region EMEA

Unleash the ultimate customer value through mobilising AI and rethinking innovation

Capital invested in AI is continuing to grow steadily. Data is growing exponentially and connectivity is expanding at a previously unimaginable scale, allowing us new opportunities for value creation. However, businesses are becoming more aware of the risks associated with AI investment and are more demanding of quick ROI in order to secure funding for upcoming projects.

The AI for CX Forum is the only platform for senior digital transformation leaders in the cross-industry market that addresses the broadening definition of Customer Experience and where AI sits within that. Join us to learn the latest implementation case studies on turning data into high-impact customer insight, customer service makeover and facilitating true omnichannel, alternating with taking part in high-level discussions on sustainable CX innovation strategy for the future.

Who Should Attend?
Professionals from across all industries, including:
• Heads of Customer Service
• Heads of Customer Strategy
• Heads of Digital
• Heads of AI Strategy
• Heads of Customer Innovation
• Heads of Customer Insights
• Heads of Customer Engagement
• Heads of Customer Analytics


2019 Speakers


Andy Wilkins
CEO & Co-Founder of vision4health, BE Advisory


Francois Bourquin
Chief Digital Officer, Orange

Richard Davies
Chief Operating Officer, Revolut

Dr. Nicola Millard
Head of Customer Insight & Futurology, BT

Charles Radclyffe
Head of AI, Fidelity International

Mila Milenković
Head of Digital Innovation & Applications, Telekom Srbja

James Brindley-Raynes
Sr. Global Product Manager, Contact Centre Solutions, HSBC

Harriet Rees
Head of Data Science, Starling Bank

Martin Kurze
Director, Research & Innovation, T-Labs, Deutsche Telekom

Chanice Henry
Editor-in-Chief, CX Network

Brian Hodgdon
Head of Customer Experience Insight & Innovation, Dropbox

Francesco Federico
Executive Director, EMEA Digital Marketing, JLL

Ansi Rona-Bayildiran
Director, Tinderbox Technologies

Sean McMahon
Head of CRM & Customer Contact, Belron International

Jacqueline Mundkur
Sr. Advisor - Consumer & Retail, Customer Engagement Specialist, Transaction Square

Ellen Ward
Delivery Manager, AI & Virtual Assistant, Versus Arthritis

Dmitry Aksenov
CEO, DigitalGenius

Chris Kellner
VP Sales & Partnerships, DigitalGenius

Danni Coxon-Smith
Senior Digital Content Editor, Versus Arthritis

Sponsors & Partners

2019 Sponsors

• Talkdesk
• Digital Genius