Artificial intelligence for Customer Experience 2019 | IQPC | 12 November 2019 | Hilton London Olympia, 380 Kensington High St, Kensington, London W14 8NL, UK
Venue
Hilton London Olympia
Hilton London Olympia, 380 Kensington High St, Kensington, London W14 8NL, UK
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Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.
| Event Date |
Tue Nov 12 GMT - Thu Nov 14 GMT (about 5 years ago)
In your timezone (EST): Tue Nov 12 3:00am - Thu Nov 14 12:00pm |
| Location |
Hilton London Olympia
380 Kensington High St, Kensington, London W14 8NL, UK |
| Region | EMEA |
Details
Unleash the ultimate customer value through mobilising AI and rethinking innovation
Capital invested in AI is continuing to grow steadily. Data is growing exponentially and connectivity is expanding at a previously unimaginable scale, allowing us new opportunities for value creation. However, businesses are becoming more aware of the risks associated with AI investment and are more demanding of quick ROI in order to secure funding for upcoming projects.
The AI for CX Forum is the only platform for senior digital transformation leaders in the cross-industry market that addresses the broadening definition of Customer Experience and where AI sits within that. Join us to learn the latest implementation case studies on turning data into high-impact customer insight, customer service makeover and facilitating true omnichannel, alternating with taking part in high-level discussions on sustainable CX innovation strategy for the future.
Who Should Attend?
Professionals from across all industries, including:
• Heads of Customer Service
• Heads of Customer Strategy
• Heads of Digital
• Heads of AI Strategy
• Heads of Customer Innovation
• Heads of Customer Insights
• Heads of Customer Engagement
• Heads of Customer Analytics
Speakers
2019 Speakers
CHAIRMAN:
Andy Wilkins
CEO & Co-Founder of vision4health, BE Advisory
SPEAKERS:
Francois Bourquin
Chief Digital Officer, Orange
Richard Davies
Chief Operating Officer, Revolut
Dr. Nicola Millard
Head of Customer Insight & Futurology, BT
Charles Radclyffe
Head of AI, Fidelity International
Mila Milenković
Head of Digital Innovation & Applications, Telekom Srbja
James Brindley-Raynes
Sr. Global Product Manager, Contact Centre Solutions, HSBC
Harriet Rees
Head of Data Science, Starling Bank
Martin Kurze
Director, Research & Innovation, T-Labs, Deutsche Telekom
Chanice Henry
Editor-in-Chief, CX Network
Brian Hodgdon
Head of Customer Experience Insight & Innovation, Dropbox
Francesco Federico
Executive Director, EMEA Digital Marketing, JLL
Ansi Rona-Bayildiran
Director, Tinderbox Technologies
Sean McMahon
Head of CRM & Customer Contact, Belron International
Jacqueline Mundkur
Sr. Advisor - Consumer & Retail, Customer Engagement Specialist, Transaction Square
Ellen Ward
Delivery Manager, AI & Virtual Assistant, Versus Arthritis
Dmitry Aksenov
CEO, DigitalGenius
Chris Kellner
VP Sales & Partnerships, DigitalGenius
Danni Coxon-Smith
Senior Digital Content Editor, Versus Arthritis
Sponsors & Partners
2019 Sponsors
• Talkdesk
• Digital Genius