Asian Financial Services Summit 2019 - Indonesia | IDC Financial Insights | 9 October 2019 | Hotel Raffles Jakarta, Ciputra World 1, Jl. Prof. DR. Satrio No.Kav 3 5, JAKARTA, Daerah Khusus Ibukota Jakarta 12940, Indonesia

The pro-customer transformation of banks, insurance, and capital market firms is happening urgently and swiftly in 2019. IDC Financial Insights points to an ironic twist in the surge of automated intelligence in financial services: that the big, new and exciting technologies under the spectrum of Intelligent Automation – from cognitive channels, to business process reengineering-backed RPA, to Artificial Intelligence in all its forms – will put the customer at the centre of financial services.

More than ever, the needs, behavior, and intent of customers will be used to design personal and meaningful customer engagement. Interactions will be supported by greater automation so that not only are they efficient but that they also become more real-time.

The Financial Services Summit (FSS) 2019 agenda will thus focus on how institutions can stay ahead of competition, through featuring discussions and leadership presentations and real-life examples in FSIs across the region on the following topics:
• The Revival of Customer Centricity in FSIs: Identity Management and Consent Management
• Open Banking Driven by Customer Centricity, not by Regulation
• Intelligent Automation Continuum: RPA, Intelligent Automation, Artificial Intelligence
• Greater Use of Advanced Analytics and AI: Data, Insights and Actions
• Re-defining Connectivity in Insurance
• Governance, Risk and Compliance Management

2019 Sponsors

LUNCH ROUNDTABLE SPONSOR:
• Kofax

GOLD SPONSOR:
• Actico

EXHIBITORS:
• mongoDB
• IDC