Autumn Community Conference 2023 | The Forum | 8 October 2023 | Virtual

A virtual week packed full of inspiring speakers

Our virtual conference agenda will be packed with inspiring keynote speakers, practical and interactive Workshops and Technology Showcases to keep you up to date with the latest trends in technology, and how make the most of your technology stack.

2023 Speakers

Busola Akinsola
Head of Capacity & Operational Planning, The Open University

Phil Anderson
Executive Director, The Forum

Mike Blewitt
Head of Contact Centre Resource Planning, Domestic & General

David Bruce
Founder, NEA Consultancy Ltd

Alison Conaghan
Specialist, The Forum

Ed Creasey
Director of Pre-Sales International, Calabrio

Elliot Farrell
Resource & Capacity Planning Manager, Fresenius Kabi

Colin Field
WFO Solutions Consultant, NICE Systems

Graeme Gabriel
WFO Solutions Consultant, NICE Systems

Cat Hayes
Resource Planning & Delivery Team Leader, Anglian Water

Dan Hunt
Operations Engineer, Leeds Bradford Airport

Simone James
Scheduling and Real-Time Lead, The AA

Wayne Kemp
Manager - Workforce Management and Analytics, Fedex

Mark Odlin
Senior Consultant, Davies

Richard Moore
Enterprise Analytics Leader, Anglian Water

Maxine Myers
Accessibility Improvement Manager, Northern Rail

Stuart Noone
Customer Operations Real-Time Manager, The AA

Chris Paddon
Customer Experience Manager, Northern Rail

David Preece
Solution Consultant, QStory

Chris Rainsforth
Director, The Forum

Alfy Reid
Associate Data Scientist, NEA Consulting

Ian Robertson
Specialist, The Forum

Michelle Rodriguez
Quality Assurance Manager, Water Plus

Annie Roe
Tactical Planning Manager, BGL Insurance

Daniel Senter
Senior Analyst, Fedex

Vijai Shankar
Vice President of Product Marketing, Uniphore

James Thompson
Statistician-Data Analyst Specialist, FIS

Dave Vernon
Director, The Forum

Donna Whyman
Specialist, The Forum

2023 Sponsors

SILVER SPONSORS:
• Calabrio
• Centrical
• Injixo
• Intradiem
• Nice