Bank Customer Experience Summit 2017 | Networld Media Group | 18 September 2017 | Sofitel Chicago Magnificent Mile, 20 E Chestnut St, Chicago, IL 60611, USA

Millennials and other digitally minded consumers are forcing financial institutions to rethink the way they do business. These consumers want to bank when and how it suits them.

Bank Customer Experience (BCX) Summit will provide bank executives with powerful insights on these trends and highlight innovative technology to help today’s financial institutions transform themselves to capture the next generation of consumers.

The ​Bank ​Customer ​Experience ​(BCX) ​Summit ​will ​focus ​on ​the ​customer ​journey ​and ​present ​the ​latest ​technologies ​and ​trends, ​including: ​branch ​of ​the ​future, ​mobile ​payments, ​advanced-function ​ATMs, ​digital ​signage, ​mobile ​wallet, ​security, ​cash ​management ​and ​EMV. ​All ​these ​efforts, ​placed ​in ​a ​cohesive ​omnichannel ​strategy, ​will ​help ​today's ​FIs ​win ​the ​digital ​consumer.

2017 Speakers

•Keynote Speaker

Doug Stephens
Retail Prophet

•Panelists & Moderators

Cherian Abraham
Senior Business Consultant | Experian

Rob Berini
Managing Director | Deloitte Digital, Financial Services

Jay Bernstein
VP, Business Solutions Manager | First Midwest Bank

Suzanne Cluckey
Editor | ATMmarketplace.com

Sagar Dalal
SVP, Digital Banking and Innovation | Barclaycard

Tom Davis
President/COO | CSCU

Cathy dePasquale
Senior Vice President | Flushing Bank

David Drain
SVP, Events | Networld Media Group

Donna Embry
Chief Payments Advisor | Payment Alliance International

Jim Ensign
Chief Digital Officer | Republic Bank & Trust Company

Quam Erogbogbo
Sr. Director, Head of Software Services | Samsung Electronics America

Joshua Gordon-Blake
VP of Global Partnerships | Pangea

Avi Greenfield
Senior Manager of Product Strategy | OpenText Exstream

Kurt Helwig
President & CEO | Electronic Funds Transfer Association

Will Hernandez
Editor | Mobile Payments Today

Reginald Jones
Director of Sales and Solutions | Samsung Electronics America

Mohammad Khan
President & Cofounder | Omnyway

Jean-Pierre Lacroix
President | SLDNXT

Charles Liu
Chief of Branch Transformation, ATM Innovation, and Market Planning | Bank of America

Gil Luria
Director of Research | D.A. Davidson & Co.

Suzi McNicholas
VP of Marketing | Source Technologies

Sergio Magalhães
Director of Branch of the Future Department | Millennium bcp

Mindy Mercaldo
Managing Director | Citi

Joe Militello
VP of Engineering | Nautilus Hyosung

Brad Nolan
EVP, Global Product & Marketing | Cardtronics

Ed O’Brien
EVP Research & Strategy | ath Power Consulting

Patricia O’Donnell
Senior Vice President | KeyBank

Kathleen Oldenborg
Director for Payments Systems Risk Policy | Office of the Comptroller of the Currency

Kent Rawlings
Chief Commercial Officer | nanoPay

Christie Rice
Worldwide Digital Signage Segment Manager | Intel

Dave Richardson
Sr. Manager, Fraud & ATM Operations | First National Bank Omaha

Dena Roten
Managing Director of Retail Banking | Citi

Milton Santiago
Omni Channel Digital Executive | FinTech Advisors

Carole Schmidt
VP | Doyle Research Associates

Eric Schaffer, PhD
CEO & Founder | Human Factors International

Tobi Schneidler
CEO | Bouncepad

Jacqueline Shinfield
Partner | Blake, Cassels & Graydon LLP

Jason Shoemaker
Head of Credit Card Digital Product | Avant

John W. Smith
CEO | DBSI

Ashish Tajpuria
SVP, Head of Emerging Payments & Commerce Partnerships | Bank of America

Liam van Beek
Senior Manager of Physical Channel Strategy | BMO Financial Group

Joseph Walent
Associate Director, Customer Interaction Advisory Service | Mercator Advisory Group

Brad Wallace
Principal, Financial Services Digital Advisory | EY

Jordan Worth
Sr. Director, Product | IA360

2017 Sponsors

•Platinum
Cineplex Digital Media
Nautilus Hyosung America
OpenText

•Gold
Bouncepad
Cardtronics
IA360
Intel Inside
Samsung Business
Source Technologies
Wallaby Financial

•Discovery Hour
Bouncepad
Fujitsu Frontech North America Inc.
HTx Services
Nautilus Hyosung America
Ondot Systems
Uniken’s REL-ID

•Associate
CDW
Crane Payment Innovations (CPI)
FSS Technologies, Inc (FSS)
Implementation Solution Services Inc. (ISSi)
STRATACACHE
Zero-In

•Video/Content
Hughes’ HughesON