Bank Customer Experience Summit 2021 | Networld Media Group | 13 September 2021 | The Westin Chicago River North, 320 N Dearborn St, Chicago, IL 60654, US

Digitally minded consumers are forcing financial institutions to rethink the way they do business. These consumers want to bank when and how it suits them. Financial institutions must innovate quickly to keep up with consumer demands and to respond to challenges from non-traditional competitors.

Bank Customer Experience (BCX) Summit will provide bank executives with powerful insights on these trends and highlight innovative technology to help today’s financial institutions transform themselves to serve consumers now and into the future.

Who should attend?

The Bank Customer Experience Summit was created for banking industry executives who want to learn about innovative technology for engaging and growing their customer base. You should seriously consider attending the Summit if you are an executive of a financial institution with responsibilities in one or more of these areas:
• C-level
• Customer Experience
• Retail Banking
• Mobile Banking
• Digital Banking
• ATM Operations
• Technology / Innovation
• Marketing
• Payments

2021 Speakers

KEYNOTE SPEAKERS:

Arijit Roy
SVP, Head of Strategy, Truist

Alex Sion
Head of Venture, Citi Ventures

PANELISTS & MODERATORS:

Soren Bested
Chief Revenue Officer, Agent IQ

Cherryh Cansler
VP of Events, Networld Media Group

Andy Cease
Manager, Product Marketing, Entrust

Heang Chan
CEO & Co-Founder, Prelim

Bradley Cooper
Editor, ATM Marketplace

Winston Damarillo
CEO, Talino Venture Labs

Darren Easton
Head of Underserved Strategy, BMO Harris Bank

Gayle Ekstrom
SVP/Business Analysis & Innovation, Republic Bank of Chicago

Donna Embry
SVP, Global Payments Strategy, Evolve Bank & Trust

Rich Finn
Vice President of Deposits Operations, Discover

Stephen Griffin
Sr. VP, Retail Branch Distribution Strategy & Sales, Staffing Analytics, Regions Bank

Jennifer Harrington
President, HATCH

Will Hernandez
Media Strategist, BackBay Communications

Brett Johnson
Account Executive, ID.me

Samuel Kirsch
Chief Digital Officer, First National Bank

EJ Kritz
EVP, Training & Customer Experience, ath Power Consulting

Jean-Pierre Lacroix
President, Founder, Shikatani Lacroix Design

Corey LeBlanc
Co-Founder, COO/CTO, Locality Bank io

Steve Le Roux
CEO & Founder, Envel

Tom Long
Founding Manager, The Long Group

Brian McEvoy
SVP, Sr. Retail Banking Officer, Webster Five Cents Savings Bank

Dan Mercurio
Head of Strategic Partnerships, SigFig

Kamesh Moola
Senior Vice President Virtual Channels, Barclays

Ratnaker Muditanapally
Director of Digital Product Management, US Digital Sales – Deposits & Cards, BMO Financial Group

Madhu Reddy
SVP/Chief Information Officer, Republic Bank of Chicago

Dave Richardson
Senior Manager, Fraud Operations, First National Bank of Omaha

Milton Santiago
Global Head of Digital Services, Silicon Valley Bank

Michelle Shelton
Chief Experience Officer, Great Lakes Credit Union

Evan Siegel
VP of Financial Services & AI, eGain

Duane Smith
EVP, Chief Marketing Officer, Atlantic Union Bank

Nicky Stump
SVP, Customer Experience & Product Development, Broadway Bank

Maria Tchernychova
Head of US Customer Lifecycle & Digital Channels Marketing, BMO Harris Bank

Mack Turner
Founder, Mack Turner Marketing Consulting & Insights

Tom Walsh
Account Director, Ekata

Stephen Wooters
EVP, CMO, Digital Banking & Payments, Fairfield County Bank

Lamine Zarrad
SVP, Product, ZenBusiness

2021 Sponsors and Partners

PLATINUM SPONSOR:
• eGain

GOLD SPONSOR:
• Agent IQ
• Ekata
• Entrust
• ID.me
• Prelim
• SigFig
• SLD

DISCOVERY HOUR SPONSORS:
• Array
• Kore.ai

SILVER SPONSORS:
• Broadridge Financial Solutions

ASSOCIATE SPONSORS:
• Access Softek, Inc.
• DIRECTV

PARTNERS:
• ATM Marketplace
• CIO Review
• ICX Association
• Media 7
• The Payments Canada SUMMIT