Branch Transformation 2021 | RBR | 30 November 2021 | Park Plaza London Riverbank, 18 Albert Embankment, Vauxhall, London SE1 7TJ, UK

Branch Transformation is the world’s leading conference dedicated to branch design, customer experience and strategy-driven transformation. A high-quality speaker programme forms the core of this two-day event, packed with thought-provoking case studies from leading banks, showcasing how they are using cutting-edge technology and human-centred design to drive real customer value.

Key themes:

AI in customer intelligence
• Assisted self-service
• Branch process redesign
• Cash automation and recycling
• Coin handling
• COVID-19
• Customer experience
• Data analytics
• Digital transformation
• Human-centred design
• Omnichannel integration
• Managed services
• Mobile banking
• Role of staff
• Security
• Technology-driven transformation
• Video analytics and security

2021 Speakers

Devon Watson
CMO, Diebold Nixdorf

Paul Speight
Director of Business Optimisation, Lloyds Banking Group

Tim Welsh
Vice Chair and Head of Consumer and Business Banking, US Bank

Javed Anjum
Director of Innovation, Glory (UK) and Duncan Cockburn, CEO, OneBanks

Vinita Ramtri
Global Head – API Standards and Governance, HSBC

Mark Aldred
VP of International Sales, Auriga

Silvia Garzarelli Doria
Head of Channels, Payment and Deposit Processes, Banca Carige

Simon Evans
Head of Operations, Nationwide

Andrew Westhead
Regional Director – East Region, Nationwide

Vicente Moreira Rato
Head of Marketing, Novo Banco

Jeff Wilkinson
Head of Strategy and Change – Distribution Network, HSBC

Carl Christon
Director of Client Services, Kiran Analytics

Andrey Zharsky
MD, Bank By Your Side Division, Sberbank

Stuart Fearn
Head of Customer Contact, Newcastle Building Society (UK)

Lynne Pitwood
Head of Customer Experience, Newcastle Building Society

Iakovos Giannaklis
General Manager of Retail Banking, Member of the Executive Board, Eurobank Greece

Seda Yilmaz
Head of Digital Channel Management, Kuveyt Türk

Jay O’Sullivan
Platform Lead, Customer Direct Experience and Infrastructure Delivery, NatWest

Gavin Kelly
CEO – Retail Ireland, Bank of Ireland

Simon Cavell
Senior Manager, Customer Experience and Divisional Support, Yorkshire Building Society

Alex Carriles
EVP, Chief Digital Officer. Simmons Bank

Sérgio Magalhães
Director, Branch of the Future and Digital Transformation Office, Millennium bcp

Patrick Farrell
Retail Banking Director, Permanent TSB

Eerika Vaikmäe-Koit
Head of Baltic Retail Banking, SEB

Norbert Kováts
Head of Retail Operational Service Center, K&H Bank

Andrea Saccani
Project Manager, Credem Banca

Linda Robertson
Head of Digital Channels, Personal Banking, Virgin Money

Janice Diner
Founder and CEO, Horizn

Steve Frook
SVP Global Sales, Horizn

Rui Lopes
CIO and Executive Board Member Eurobic

Pedro Almeida e Silva
Advisor to the Board of Directors, Eurobic

Jakob Aarup Petersen
EVP Operations, Sydbank

Lars Bønding
Manager, Retail and Event Design, Jyske Bank

Michael Allen
Managing Partner, Michael Allen and Partners

Alex Maple
Senior Research Analyst, RBR

2021 Sponsors

• Santander
• NatWest Group
• Money
• Glory
• HSBC
• US Bank
• ADIB
• EuroBic
• OneBanks
• Diebold Nixford
• Sberbank
• Banca Carige
• Kiran Analytics
• KuveytTurk
• ING
• Horizn
• Auriga
• Eurobank
• Newscastle
• Novo Banco
• K&H
• Bank of Ireland
• Cennox
• Swedbank
• Millennium
• Jyske Bank
• Axis Communications
• Llyods Banking Group
• Yorkshire Building Society
• Permanent TSB
• Nationwide Building Society
• Credem
• SEB
• MA&P
• The Nottingham