Building an AI-Assisted ITSM Strategy 2022 | BrightTALK | 19 October 2022 | Webinar
Venue
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| Event Date | Wed Oct 19 EDT (about 2 years ago) |
| Location | Webinar |
| Region | All |
Details
AI is affecting business as usual for every technological function, including IT service management (ITSM). In the past, organizations have sometimes struggled to show that ITSM could provide value to the business, but as service management capabilities grew to help businesses increase visibility, save money, and address the rise in security challenges, it has become a business must-have. AI can make both ITSM and security more responsive and effective, so pursuing an AI-assisted ITSM strategy should be on every CIO's agenda.
Join this discussion to hear our panel of experts explore how integrating AI into ITSM can help organizations:
• Detect anomalous behavior and security vulnerabilities
• Flag requests that violate SLAs
• Intelligently categorize, assign, or automate basic tasks
• Predict and automate problem resolution, and
• Optimize process flows.