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Event Date Mon Sep 13 +04 (15 days ago)
In your timezone (EDT): Mon Sep 13 3:00am - Mon Sep 13 9:00am
Location Webinar
Region EMEA

A groundbreaking new ethnographic global study by Finastra has uncovered how people around the world really feel about money, and the relationship they would like to have with their financial institutions. For the first time, ordinary consumers outline their financial hopes and aspirations, putting them into pictures to explain what financial empowerment means to them.
Finastra, in partnership with Retail Banker, invites you to this high-level retail banking webinar to discover the global and regional findings of the Journey to Financial Empowerment study. Learn what factors were identified as key enablers leading customers to foster a good relationship with their banks and optimise their own finances, and discover what financial empowerment means to real people. Hear what role digital technologies play in overall customer satisfaction, and why poor digital deployment can actually alienate customers.
Engage with retail banking experts to analyse the findings and discuss the new emerging roles for traditional banks and challenger banks; and how to meet changing consumer expectations of personalisation, knowledge, control and freedom in banking.

Finastra is building an open platform that accelerates collaboration and innovation in financial services, creating better experiences for people, businesses and communities. Supported by the broadest and deepest portfolio of financial services software, Finastra delivers this vitally important technology to financial institutions of all sizes across the globe, including 90 of the world’s top100 banks. Our open architecture approach brings together a number of partners and innovators.
Together we are leading the way in which applications are written, deployed and consumed in financial services to evolve with the changing needs of customers.

Key Learning Objectives
• Explore the research findings
• Discover key insights into what financial empowerment means to consumers
• Engage with our Retail banking experts and other banks
• Learn more about the new emerging role of Traditional and Challenger/Neo Banks

• Heads of Retail Banking - Cloud & Digital banking - Innovation
• Transformation professionals
• Ebanking professionals
• Mobile Banking professionals
• Channels
• Heads of Risk & Fraud management
• Lending professionals
• Fintechs
• Developers


2021 Presenters

Karim El Mourabet
Solution consulting retail, Middle east and africa

Paula Zuccotti
London-based designer, ethnographer, trends