Building customer-engagement with ML usage in mobile banking 2021 | Business Review BR | 12 October 2021 | Webinar

How AI is entering digital banking and how can it help in building innovation and driving personalization?

As we are facing the next stage of digital banking transformation, the new challenges arise for banks and financial institutions. Learn how to build customer engagement and improve customer’s perception of your bank. Take advantage of the tools and capabilities supporting financial well-being of your customer.

Today’s digital banking is loaded with a large number of features, but every customer is different. Don’t ignore the power of user experience and make sure that you know how to use personalization’s as “game changers”.

In this webinar, we will discuss how machine learning and data lakes can help your organization build the next generation of digital banking:
Customer perspective and expectations
Challenges in nowadays for digital banking:
• Customer perspective and expectations
• Banks perspective and limitations
• Possible solutions – how AI can address and solve challenges
• Q&A session

Key Learning Objectives:
• After the webinar participants will know potential business cases for applying AI in digital banking
• After the webinar participants will know what are the biggest challenges in AI projects
• Learn how AI can improve operational efficiency by removing low-value, repetitive tasks
• Learn how AI could provide customer service 24/7

Audience:
• Board Level Management
• Information Technology
• Research & Development
• Sales & Customer Services
• Senior Management
• Strategy Planning
• Web & Digital

2021 Presenters

Jakub Porzycki, PhD
Researcher, Machine Learning Expert

Michal Walerowski
Owner, Business & Product Development Manager