Building Social Services Capacity to Improve Client Outcomes 2023 | Government Technology | 26 July 2023 | Webinar
Venue
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| Event Date |
Wed Jul 26 PDT (over 1 year ago)
In your timezone (EST): Wed Jul 26 3:00am - Wed Jul 26 3:00am |
| Location | Webinar |
| Region | Americas |
Details
This events provide a vital safety net for a community’s most vulnerable children, adults and families. However, navigating these services and determining eligibility can be a complex, confusing process for both recipients and workers.
Most agencies have already established a digital presence to better serve clients and expand capacity, but their websites and digital channels often fall short when it comes to accessibility, user experience, and relevant, up-to-date content.
In this webinar, we will discuss the following technology-driven approaches to building capacity:
• Content efficiency/findability
• Human-centered design practices
• Self-service/automation
• Customer journey and web analytics
Speakers
2023 Speakers
MODERATOR:
Carole Hussey
Senior Fellow, Center for Digital Government
SPEAKERS:
Jennifer Kent
Senior Fellow, Center for Digital Government
Trey Long
Integrated Eligibility and State-Based Marketplace Leader, Health and Human Services, Amazon Web Services
Todd Wolff
HHS Technical Lead, Adobe
Sponsors & Partners
2023 Sponsor
• Adobe