Call & Contact Centre Expo 2023 | ROAR B2B | 28 November 2023 | ExCeL London, Royal Victoria Dock, 1 Western Gateway, London E16 1XL, UK

Discover the latest trends shaping the future of call and contact centres in our unique educational programme with expert seminars and panel debates, live demos of the latest technology, as well as industry leading companies equipped with the industry’s finest solution led products and services. The latest and most effective technologies, strategies and advancements to call and contact centre professionals and those in IT, general management, HR, marketing and operations, who are looking to excel in customer engagement.

2022 Past Speakers

Alberta Bosco
Product Marketing Director, Puzzel

Amanda Henderson
Fournet

Amanda Sleight
Head - Smb, Uk, Amazon Web Services

Andrew Lilley
Senior Director, Sales Engineering Emea, 8x8

Anthony Wicks
Chrome Enterprise Lead, Google Chromeos

Ben Chandraraj
Svp & Head of Services, Sprinklr

Ben Jones
Cco, Sigma Connected

Benjamin Krebs
General Manager & Vp Emea, Shelf

Camelia Suciu
Senior Manager, Solutions Engineering - Contact Centres, Twilio

Chris De Souza
Director Business Consulting, Cgi

Chris Lattimore
Sr Solutions Consultant, Alvaria

Chris Rainsforth
Director, the Forum

Christian Wuttke
Manager of Conversational Solutions, Schwarz It Kg, Brought to You by Cognigy

Christoph Esslinger
Founder & Managing Director, Vui.agency

Craig Palmer
Verizon

Daniel Fretwell
Qa Manager & Training Lead, the Cotswold Company

Daniela Birnbaum
Channel Partner Manager, Whatsapp

Dave Corrigan-kavanagh
Customer Success Lead, Freshworks

Dave D'arcy
Director, Emea Customer Care, Ringcentral

David Cousins
Amazon Connect Specialist, Aws

David Creasey-benjamin
Future Messaging Evangelist, Cisco

Dinh Bradbury
Social Media Manager Uk Digital, Bupa

Don Haddaway
Founder & Director, Artisiam

Ed Creasey
Director of Pre-sales Consulting and Engineering, Calabrio

Edward Winfield
Content Guru

Frank Sherlock
VP of International, CallMiner

Garth Hinkel
Chief Technical and Product Officer, EvaluAgent

George Hackett
Strategic Lead, Freshworks

Gregg Widdowson
Director, NICE

Guy Thomson
Head of Planning Solutions, Webhelp

Hariharan Sunderraj
Managing Director and WW Head of Sales for CCaaS and CPaaS, Cisco

Hugo De Pree
eGain

Ian Ashby
Transformation Director, ServiceNow

J.P. Dundas
Head of Contact Center, Poly | HP

Jaime Scott
CEO, EvaluAgent

James Hayward
Route 101

James Revell
Director of International Contact Centres, Air France KLM

Jay Gupta
AI Expert, Talkdesk

Jeanette Hunter
Contact Centre Specialist, Jabra

Jimmy Hosang
Co-Founder & CEO, MOJO-CX© by The Modular Analytics Company

John Stocks
Vp of Ml Partnerships, Private Ai

Jolyon Parsons
Strategic Director, Ciptex

Jonathan Sharp
Sales and Marketing Director, Britannic Technologies

Jordi Torres Gómez
Chief Operating Officer (Coo), Verbio

Juanita Coley
Ceo & Founder, Solid Rock Consulting

Justin Aldrich
Development Director - Growth, Comdata Uk

Kate Law
Membership & Learning Director, Ccma

Katherine Millward
Account Lead, Freshworks

Katy Forsyth
Managing Director, Red Recruitment

Koby Amedume
International Marketing Director, Nice

Lee Davis
Enterprise Software Sales Manager, Jabra

Lee Sidall
Head of Planning Solutions, Webhelp

Lori Spruijt
Strategic Partner Manager, Whatsapp, Meta

Lucinda Mccaffrey
Strategic Account Lead, Freshworks

Maarten Kronenburg
Head of International Partner Management, Vier Gmbh

Marcus Hickman
Managing Director, Davies Hickman Partners

Mark Henstone
Messaging Exchange Director, Emea, Twilio

Martin Reichenbach
Human Api, Shelf

Martin Teasdale
Founder, Get Out of Wrap

Max Hardern
Enterprise Sales Manager, Fuse 2 Communications

Mehmet Hussein
Head of Solutions- International, Bandwidth

Natasha Ratanshi-stein
Founder & Ceo, Surfboard

Nathan Liu
Head of Deployments, Polyai

Neil Titcomb
Svp Global Sales, Iris Clarity

Nerys Corfield
Director, Injection Consulting Limited

Nick Beardsley
Enterprise Director, Onecom

Nick Delis
Svp of International Sales, Five9

Nicola Millard
Principal Innovation Partner, Bt

Nikki Quinn
Solutions Consultant, Playvox

Patrice Mattez
Business Development Manager, Emea, Audiocodes

Patrick Robins
Npcc Dpc Social Media Lead, National Police Chief's Council

Pete Brown
Customer Engagement Expert, Cisco

Pete Jones
Founder & Ceo, Grypp Corp Ltd

Peter Broeckx
Regional Director Emea, Contact Centre, Audiocodes

Phil Anderson
Director, the Forum

2023 Sponsors

PLATINUM SPONSORS:
• Sprinklr
• Webex
• RingCentral
• DIDW
• NICE

GOLD SPONSORS:
• Gamma
• 8x8
• Puzzel
• Content Guru
• Daktela
• Odigo