CCUA Reg E Requirements for Debit Card Error Resolution 2022 | Credit Union Webinar Network | 8 December 2022 | Online

While it doesn’t always seem “fair,” it’s crucial to follow the specific timeframes and requirements of the investigative process. Learn how to resolve errors quickly, compliantly, and confidently.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:
• Understand financial institution liability
• Calculate the cardholder’s potential liability
• Explain what is and what is not an error
• Distinguish which errors are eligible for chargebacks
• Comply with the requirements for provisional credit and necessary communications

Regulation E protects consumers who use debit cards. This session will define and explain the types of card transactions covered by Regulation E and the related requirements. Take this opportunity to learn how an error is defined under Reg E; explore timing requirements for investigation and resolution of unauthorized debit card transactions; and discover how to minimize financial losses and maximize accountholder satisfaction. This program will ensure you are correctly interpreting Reg E.

This informative session is designed for card personnel, operations staff, branch personnel, compliance officers, and AAP candidates.

2022 Speaker

PRESENTER:

Michele L. Barlow, AAP, NCP
Senior Vice President, Macha/PAR