CCW at Home 2021 | IQPC | 25 January 2021 | Online Event

Customer Contact Week, the world’s largest customer contact event series, introduces CCW At Home, an interactive digital conference seasoned with cutting-edge content from the top executives and business leaders in the customer contact & CX profession.

Learn from the most innovative brands in the world. Discover the latest contact center & CX technology. All from the comfort of home.

2021 Speakers

SPEAKERS:

Chris Bauserman
VP, Segment & Product Marketing, NiCE InContact

Colleen Beers
President of North America and Europe, Alorica

David Carrizales
Sr. VP of Operational Excellence, Etech

Michael DeJager
Principal Analyst & Head of Production, Customer Management Practice

Annemarie Gaxiola
CX Delivery Manager, Freshly

Frank Golden
Business Development, Airkit

Luke Hagstrand
VP, CX Personalization, Comcast Cable

Cory Hanes
Vice President of Industry Strategy, Financial Services and Insurance, Talkdesk

Lance Hood
Senior Director, Authentication Solutions, Neustar

Adam Hunt
Supply Chain Internship Recruiter, Tesla

Ramon Icasiano
Chief Customer Officer, Pathlight

Jim Iyoob
Chief Customer Officer, Etech Global Services

Anand Janefalkar
Chief Executive Officer and Founder, UJET

Jarrod Johnson
Chief Customer Officer, TaskUs

David Johnston
Head of Social Media, United States Department of Defense

Sandy Ko
Senior Analyst & Conference Director, Customer Management Practice

Gayathri Krishnamurthy
Director Product Marketing, NICE inContact

Brian LaRoche
Director, Outreach Marketing, CallMiner

Pete Lee
VP of Global Alliances, Observe.AI

Alison Lichtenstein
Head of Customer Experience, Dow Jones

Kevin McNulty
Director of Product Marketing, Talkdesk

Megan Merrick
Online Engagement Manager, Freshly

Trista Miller
Senior Director of Customer Care, Frontier Airlines

Dee Nilles
Business Program Director, Centrical

Elizabeth Oates
Senior Director, Consumer Insights, Ulta Beauty

Ben Rigby
VP, Global Head of Product & Engineering, Artificial Intelligence and Machine Learning, Talkdesk

Leigh Roach
Customer Service Manager, Johnston & Murphy

Andrea Schwark
Executive Director, Operational Efficiency and Planning, Verizon

Brad Snedeker
Director of Customer Advocacy, Calabrio

Scott Stephenson
CEO & Founder, Deepgram

Dale Sturgill
VP, Call Center Operations, Search and Support, Employ Bridge

Shawndra Tobias
AVP, Customer Experience, Etech

Stephanie Todd
Chief Strategy Officer, ERC

Chad Vestergaard
Vice President of the Advice Centre, Coast Capital Savings

Nathan Nickens
Senior Analyst, Customer Contact & Conference Director, Customer Management Practice

EXECUTIVE EXCHANGE SPEAKER:

Naomi Wheeless
Head of Customer Success, Square

2021 Sponsors and Partners

SPONSORS:
• Airkit
• Alorica
• Calabrio
• Centrical
• Cogito
• Coveo
• Deepgram
• Emmersion
• Etech Global Services
• Fonolo
• Genesys
• InvesTT
• Neustar
• NICE inContact
• SmartAction
• Talkdesk
• UJET
• Veritone

PREMIUM MEDIA PARTNERS:
• CRMXchange
• Telecom Reseller

MEDIA PARTNERS:
• AI Time Journal
• CDP Institute
• Chatbots Journal
• CIO Applications
• CLocate
• CSM
• Customer Service Institute of America
• Fast Leader
• Loyalty Magazine
• Quirk's Media
• Society of Workforce Planning Professionals (SWPP)
• The IoT Magazine
• TMCnet.com