CCW Europe Summit 2023 | CCW Digital | 8 October 2023 | RAI Amsterdam, Europaplein 24, 1078 GZ Amsterdam, NL

More details coming soon.

2022 Past Speakers

Nick Allgaier
Product Manager, Digital Assistants, Lufthansa Group

Casper Andersen
Senior Solution Consultant, Treasure Data

Mariana Andrade
Former Global Head of Customer Experience, BICO

Mark Ashton
AVP, Customer Workflows Solution Consulting ServiceNow

Elena Athanasakou
Manager, Customer Service & Sales British Council

Nick Baak
Chief Operations Officer, in3

Al Balasco
Head of Media, Core and Applications Business Radisys

Andre Beckers
Managing Director, Customer Care Strategy & Planning FedEx International

Keith Bohanna
Process Optimisation Specialist, Top 5 UK bank (The Times CX Rating, 2022)

Dekyi Boorsma
Director of Customer Service, EMEA Netflix

Pierluigi Bosco
Global B2C Customer Experience Lead Shell

Lorenzo Bronzi
Head of Consumer Experience Analytics, Adidas

Alexandra Buscaino
Senior Director, Strategy, Analytics & Business Enablement Expedia Group

Andrei Calin
Head of Customer Experience, BCR

Jesus Checa
Senior Director, Disruptive Innovation & Corporate Strategy Bacardi

Dorothy Chong
Senior Marketing Manager, EMEA & India Treasure Data

Shalini Choudhary
Global Head of Customer Operations, Dashlane

Ciprian Cordun
Director, Consumer Experience, Digital Marketing and eCommerce Philips

Bart Cruyt
International Business Development, Odigo Benelux

Alexandra da Silva Rodrigues
Strategic Advisor, Global Contact Centers Radisson Hotel Group

David De Giglio
Head of Sales, Nordics Treasure Data

Luna Dekker
Managing Partner, Customer Experience & Change Management BU Lead Tenzing

Ramón Delima
CEO/Vice President, Cygnific Air France-KLM

Phillip Denis
Director, Global Insights Solutions Linkfluence, a Meltwater Offering

Pierre-Francois Dubois
Senior Vice President, Innovation for Customer Engagement & Trust Orange

Richard Forsyth
Vice President of Sales, EMEA CareAR

Katalin Fritz
Chief Customer Officer, Marley Spoon

Matteo Gamberini
Head of Operations and Customer Experience, CoopVoce

Malgorzata Gawrysiak
Country Manager, Genesys

Tomasz Gomulka
Senior Director, Global Operations Oriflame Cosmetics

Andrew Grant
Senior Account Executive, Khoros

Wayne Grimshawe
Director, Customer Service albelli-Photobox Group

Jay Gupta
Director of Product Marketing for AI, Automation, and Analytics Talkdesk

Petra Hageman
Manager, Customer Support VVV Nederland

Sarah Haider
Digital Manager, Chatbot Salzburg AG

Ash Hallett
Vice President, UKI & Northern Europe UJET

Steve Harding
AVP, Customer Workflows Solution ServiceNow

Philipp Heltewig
CEO/Founder, Cognigy GmbH

Jann Hoffmann
Head of Traffic Tower, Telia Denmark

Jochen Hostalka
SVP IT Customer Services, Siemens Healthineers

Ted Hunting
Senior Vice President of Marketing, Bright Pattern

Serkan Ibrahim
Vice President, Europe Kore.ai

Paola Ivanova
Customer Experience & Service Design Lead, Lyreco Group

Mariette Jansen
Head of Customer Experience, Spring Global Delivery Solutions

Lina Jerman
Regional Head of Contact Centre and Customer Support, Petrol

Nina Jones
Head of Advisor Experience, Fidelity International

Verena Junginger
Manager, Customer Support Spring Global Delivery Solutions

Leena Kaloinen
Head of Relationship Management Commercial/Enterprise, Continental & North Europe Intercom

Thom Kokuis
Head of Conversational Banking and CRM, Rabobank

Mark Liversidge
Chief Digital, Technology & Experience Officer The Student Hotel

Danny Kuivenhoven
Head of Digital Transformation, EMEA Teleperformance

Ivan Mainprize
Director, Patient Services, Diabetes EMEA Medtronic

Cynthia Mak
Former Director, Customer Care Talpa Network

Sabhyata Mangalick
CX Solution Consulting Lead , UKI ServiceNow

Rick Mans
Customer Experience and Solution Delivery Chapter Lead, EMEA-LATAM Roche

Magda Marinovic
Director, Customer Care & Sales Hrvatski Telekom

Mihaela Martinescu
Consumer Engagement and Care Manager, Western Europe Philips

Michel van Roon
Chief Customer Officer, QuandaGo

Gary Matthews
Director, Member Contact & Services Nationwide Building Society

Geoffray Maugin
Senior Vice President, Global Guest Experience & Business Performance Accor Hotels

Vanessa Milan
Voice of the Customer Manager, Cambridge University Press & Assessment

Nicola Millard
Principal Partner, Innovation BT

Liam Mulholland
Director, Service Delivery Fibrus

Anthony Murphy
Relationship Manager Intercom

Caitlin Neary
Director, Global Contact Centre Dorchester Collection

Jan Nieuweboer
HR Innovation Manager/Senior Consultant, Hybrid Working Rabobank

Dan O'Connell
Chief Strategy Officer, Dialpad

Barry Oosterhuis
Senior Customer Success Manager, Momentive

Riccardo Osti
Chief Executive Officer, Wonderflow

Ralph Page
EMEA Sales Director, Radisys Engage Digital Radisys

Christina Papadam
Global Customer Experience Marketing Lead, Global Key Accounts IFF

Stefan Pata
Global Head of Activation & Customer Journey, CRM & Customer Care Mobilize Financial Services

Ian Payne
Manager, Resource Planning lastminute.com

Sandro Percuoco
Head of CS Digital & Service Design Ryanair

Ines Pettigrew
Vice President Marketing, Communications & Customer Experience Caverion

Jesse Poe
Executive Director, Customer Experience & Digital Transformation Havas

David Prieto
Specialist & Product Owner in Digitalisation, Chat Bots & AI Commerzbank

Martin Ratolistka
Vice President, Product Booking Fulfilment Kiwi.com

Suzanne Reay
Manager, Quality Assurance Ocado Retail

Angela Reid
Vice President, Global Customer Experience, Supply Chain Firmenich

Stephanie Robilliard
Service Operations Project Manager, Tools VanMoof

Wojciech Rybak
Member of the Management Board, Bank Millennium

Renate Scherwath
European Manager for Implementation, Kuehne+Nagel

Simon Separghan
Managing Director, Customer Experience & Contact Natwest

Matthieu Simon
Global Customer Service Manager, Heineken

Henny Steiniger
Group Head of Customer Intelligence, Customer Experience & Care MediaMarktSaturn

Asa Stevens
Head of Customer Experience, Operational Excellence ClearBank

Sean Straus
Head of Presales Solution Consulting, CEE/SEE/CIS Genesys

Aleksandra Swierzynska
Global Director, Customer Experience OLX

Gerben Tegenbosch
Global Head, Customer Service Body&Fit

Nathan Turner
Director, Customer Support DataCamp

Bart van de Sande
Director, Corporate Client Services & Operations ABN AMRO Bank

Don van der Does
General Manager, Benelux & Nordics Freshworks

Dennis van der Veen
Country Manager, Remote Customer Meeting Point IKEA Group

Harald Niels van Driel
Product Manager, Consumer Channels, S&S Contact Center Electrolux

Annemiek van Vleuten
Dutch professional road racing cyclist Olympic Champion, 3 times World Champion, winner of the Tour de Femmes and 3 times winner of the Giro Rosa

Amit Vats
Leader for Business Banking Strategy & Value Proposition, ING

Otto Vroegop
Experience Management Solution Strategist, Qualtrics

Daniel Ward
Senior Manager, People Development & Quality Ocado Retail

Emma Wardle
Senior Director, Customer Operations Delivery Capital One

Pete Wermter
Chief Marketing Officer, QuandaGo

Ellen White
English former professional footballer, England Women’s record goal scorer

Susan Ysona
Vice President, Marketing EMEA, APAC & LATAM Talkdesk

Eylem Zagli Saglam
Manager, Customer Care Planning & Engineering FedEx International

Aikaterini Zampeli
Senior Manager, Product & Multichannel Novo Nordisk

Arthur Zhuravsky
Global Senior Head of Voice of the Customer, Farfetch

2023 Sponsors and Partners

• Audiocodes
• Bright Pattern
• Centrical
• Cognigy
• Comm100
• CX Consultants
• Dialpad
• Fonolo
• Freshworks
• Intercom
• Invest In Georgia
• Khoros
• Klaus
• Kore.ai
• Language I/O
• Linkfluence
• Momentive
• Odigo
• Qualtrics
• Quandago
• Radisys
• Sanas
• ServiceNow
• Sound of Data
• Sprinklr
• Talkdesk
• Tenzing
• Treasure Data
• UJET
• Wonderflow