CCW Europe Virtual Summit 2021 | IQPC | 25 October 2021 | Online Event

You would be hard pressed to find a business that hasn’t endured significant operational turmoil in the past year. In the world of customer contact, conditions are stabilising in places. Many CX leaders have thrown their leadership books out the window to reach for entirely new and innovative ways of working. Agents have shown incomprehensible resilience and skill, and digital transformation has accelerated years ahead of prediction.

Now, as the dust begins to settle, we emerge with multiple learnings under our belts. But for many businesses across Europe, decisions on an endemic-sound operating model, hybrid workforce strategy, and future resource and capacity modelling are surrounded by question marks. For some sectors, planning for the future is still near impossible.

2021 Speakers

David Coulthard MBE
Former Formula One Driver, Broadcaster, Commentator and Entrepreneur

Ian Cairns
Chief Customer Officer, Just Eat

Sophie Dufouleur
Global Customer Experience Director, Dyson

Michael Sherwood
Head of Digital Experience, Atom Bank

Nickki Johns
Head of Digital and Contact, Admiral Financial Services

Lucie Child
Strategy Manager, Customer Care, The Very Group

Vijay Pravin Maharajan
Customer & Analytics Solutions Expert – BA, Siemens

Neill Brookman
Director of Solution Engineer EMEA, Treasure Data

Michelle Faughnan
Manager, Customer Support Team, Intercom

Jay Gupta
AI Expert, Talkdesk

Jen Brown
Regional Marketing Director, Sprinklr

Irfan Verjee
Vice President, Business Value Group - Europe & Asia, Sprinklr

Ted Hunting
Senior Vice President of Marketing, Bright Pattern

Gal Rimon
Founder and CEO
Centrical

Devin Poole
Global Head of Market Research, Dixa

Francois Rychlewski
VP of Sales EMEA, SheerID

Bill Schneider
VP of Product Marketing, SheerID

2021 Sponsors

• Calabrio
• CallMiner
• Conversocial
• FM Outsource
• Genesys
• Hiya
• Intercom
• Sheer ID
• Sprinklr
• Talkdesk
• Treasure Data
• WNS