CCW Executive Exchange 2018 | International Quality & Productivity Center | 12 August 2018 | Four Seasons Hotel Chicago, 120 E Delaware Pl, Chicago, IL 60611, USA

An Exchange is made up of innovative learning and networking opportunities that keep even the most senior business leaders engaged. Brought to you by the creators of CCW, the magic of the CCW Executive Exchange is an intimate environment that creates connections which become long-term partnerships. You will experience inspiring keynote addresses, in-depth case studies, structured networking and interactive discussion groups (our signature Think Tanks and BrainWeaves®). The consultative one-to-one business meetings between attendees and solution providers are carefully scheduled throughout the Exchange to meet your specific business needs.

EXCLUSIVE:
Access to an Exchange is not available to all. Exchange delegates are handpicked based on their ability to contribute at a strategic level, creating the ideal environment for idea generation. The CCW Executive Exchange is capped at 50 creating the optimal value of your time, peers, business meetings, and speaker events. As the saying goes, it’s lonely at the top, but rest assured, you’re in good hands.

STRATEGIC:
A true peer-to-peer environment means that the executives taking the stage and those in attendance are of the same seniority level. The CCW Executive Exchange brings together a unique group of the most active contact center executives in the world today as they not only work to execute today’s plan but also develop the strategy for tomorrow.

BUSINESS-ORIENTED:
A true peer-to-peer environment that sparks inspiration from Keynote Sessions, BrainWeaves, MasterClasses, and 1:1 Business Meetings as you make connections with most innovative and cutting edge executives and solution providers in the industry today.

2018 Speakers

Sherif Mityas
Chief Strategy Officer & Chief Information Officer, TGI Fridays

Michele Watson
SVP Client Success, Indeed.com

Lisa Oswald
Senior Vice President, Global Customer Service, Travelzoo

Carla Zuniga
Senior Vice President, Allstate Insurance Company

Melissa Porter
Vice President, Customer Relations, Tailored Brands

Teresa Rieger
Vice President, Customer Service Manager, First Merchants Bank

Dawn Bradney
Vice President of Customer Support and Audit, McKesson

Lance Gruner
Executive Vice President, Global Customer Care, MasterCard

Donald Hicks
Vice President User Services, Twitter

Nate Rosenthal
Head of Global Customer Success and Operations, Square

Lynn Costlow
Senior Vice President, Customer Care, ADT

Cathy Cox
Senior Vice President - Omni Channel Strategy Business Lead, SunTrust Bank

Rachelle Dever
Brand & Guest Experience Director, InterContinental Hotels Group (IHG)

2018 Sponsors & Partners

SPONSORS:
• VHT
• Pindrop Security
• Quiq
• SmartAction
• DATAMARK
• Practice
• Intradiem
• Mattersight
• IBM Watson
• ServiceNow
• Bit-Lever
• Performance Technology Partners (PTP)
• CSS Corp
• Aspect
• Sitel
• AppFusions
• DailyPay
• ttec
• Salesforce

MEDIA PARTNERS:
• CIO Review
• Wire19
• Marktechpost.com
• CCW Digital