CCW Executive Exchange 2024 | CCW Digital | 4 March 2024 | Radisson Blu, 221 N Columbus Dr, Chicago, IL 60601, USA

The event is built for today's senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience. Because of the unique structure of the Exchange, networking is more productive with shared challenges, insights and goals during scheduled activities and an exclusive site tour.
Exchange Features
• Benchmarking
With over 25 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, take a two-fold approach to address both customer experience & employee experience.
• Networking
Because of the unique structure of the Exchange, networking is more productive with shared challenges, insights and goals during scheduled activities and an exclusive site tour.
• Project Analysis
Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.
• 1:1 Business Meetings
Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

2024 Speakers

Heather Magaha
SVP, Head Of Global Treasury Management Service & Implementations, Wells Fargo

Dan Hochstaetter
Vice President, Global Loyalty & Ecommerce, The Hertz Corporation

Joan Murphy
Vice President, Global Customer Experience Operations, TransUnion

Bernie Leas
Vice President, Operations, Balsam Brands

Shannon Yeats
Vice President, Client Success, Contact Center, Entertainment Partners

Tatyana Ngai
AVP, Business Program Office, AT&T

Todd McReynolds
Vice President, Customer Care & Vendor Management, LegalZoom

Tope Sadiku
Global Head of Strategic Planning, Kraft Heinz

Karen Mitchell
Senior Director - Product Management, Marriott International

Kathleen Kraft
Senior Director, Global Organizational Change Management, Stericycle Inc.

Anil Sebastian
Director, Data Science & Engineering, Microsoft

Arretta Stivers
Director of Client Success, Realtor.com

Lauren Jensen
Head of Business & Customer Impact, Prudential Financial

Ryan Burke
Director of Global Customer Support & Customer Experience, Roblox

Pierce Zanders, MBA
Executive Director, Customer Service Support, DEI Advocate, Sammons Financial Group

Tamika Williams
Contact Center Director of Radiology, Breast Imaging and Outpatient Centralized Scheduling, Stamford Health

Nicole Kyle
Chief Analyst & Managing Director, CMP Research, Customer Management Practice

Michael DeJager
Principal Analyst & Managing Director, Events, Customer Management Practice

Brooke Lynch
Principal Analyst & Divisional Director, Digital, Customer Management Practice

2024 Sponsors

• bespokeCX
• Bright Software, Inc.
• CEF Solutions
• Cloudlinx
• CMP Research
• Cognigy
• Dashbot
• eGain
• Five9
• Freshworks
• Humach
• InteLogix
• Interactions
• Intradiem
• Laivly
• LiveVox
• MCI
• Mosaicx
• NICE
• NTT Data
• Observe.ai
• ProcedureFlow
• Prosodica
• ResultsCX
• Sanas.AI
• SAP America
• SecureLogix
• Sprinklr
• Studio Science
• Support Services Group (SSG)
• Tactis
• The Northridge Group
• TLC Associates
• Uniphore
• Working Solutions
• Zenarate