CCW Executive Exchange August 2024 | Customer Management Practice | 14 August 2024 | InterContinental New Orleans, an IHG Hotel, 444 St Charles Ave, New Orleans, LA 70130, USA

This event is part of the world's largest customer contact event series. This invitation-only event is built for today's senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges as efficiently and effectively as possible.

Key Discussion Topics
Curated Insights, Measurable Results.
Join top industry leaders at the CCW Executive Exchange to navigate evolving customer expectations and drive the paradigm shift towards unparalleled customer experiences and reaping the rewards of innovation.

Who Attends & Why?
• Exclusive Networking
• Strategic Event Sessions
• One-To-One Business Meetings
• Customized Itinerary

2024 Past Speakers

Haley Morse
Chief Customer Officer, Baker Hughes

Geoffrey Burbridge
EVP, Head of Truist Care Centers, Truist

Bernie Leas
Senior Vice President, Operations, Balsam Brands

Vinod Suresh
Vice President, Product and GM, Subscription, GoDaddy

Shawnna DelHierro
Chief Information Technology Officer, Sportman's Warehouse

Kim Smith
Vice President, Digital and Direct Channels, IHG Hotels and Resorts

Dan Leiva
Vice President, Customer Service and Marketing Technology, eBay

Jasmine Reno
Vice President, Call Center Operations, Flagstar Bank

Alvin Stokes
Vice President, Global Reservation And Service Operations, Princess Cruises

Ebrahim Hyder
Vice President, Customer Service, Michael Kors

Mike Medeiros MBA
Vice President, Business Relationships and Operations Strategy, Assurant

Rasheeda James
Vice President, Client Services, Americor

Soumya (SK) Panda
Vice President, Global Service Assurance, Comcast Business

Fred Kleiman
Vice President, Customer Service, Direct to Consumer, The Tennis Channel

Rajamma Krishnamurthy
Senior Director, Leader Enterprise AI, Microsoft

Richa Diwan
Senior Director, Value Office, Walgreens Boots Alliance

Josef Hapli
Senior Director, Digital Engagement, National Geographic Society

Jaysa Boyer
Head, Employer Engagement, Ultimate Medical Academy

Keisha Willis
Head of Consumer Care, Quality Intelligence, AARP

Scott Manns
Senior Director, Operations, Advice Center, RBC Insurance

Casey MacMillan
Senior Director, Former Resident Care, RPM Living

Chris Rozum
Founder and CEO, Insite Managed Solutions

Mariano Tan
President and CEO, Prosodica

Ian Tempro
Chief Operating Officer, IA Solutions

Lori Merritt
Senior Vice President, Client Success, Support Services Group

Dave Cotter
Senior Account Executive, Cognigy

Niki Lotte
Director of Product Marketing, Uniphore

Brooke Lynch
Divisional Director, Digital, Customer Management Practice

Jordan Zivoder
Quantitative Research Lead, CMP Research, Customer Management Practice

Sandy Ko Fonseca
Founder and Principal, Customer Contact Women, Customer Management Practice

Nicoletta Karpathios
Deputy Divisional Director, CMP Exchange, Customer Management Practice