CCW Nashville 2024 | Customer Contact Week | 23 October 2024 | Omni Nashville, 250 Rep. John Lewis Way S, Nashville, TN 37203, USA

Each year, thousands of attendees come from around the world to experience everything that CCW has to offer, from unparalleled networking opportunities to key insights & strategies from today’s experts. This fall, we’re spotlighting Tech at Work: the ways employees and technology interact in contact centers to create exceptional experiences for all.

The speakers are leaders from across the customer contact sector, encompassing a diverse mix of seasoned executives from renowned brands and cutting-edge service providers to dynamic startups and influential industry thought leaders.

Why you should attend:
• With 50+ expert speakers and 70+ sessions, learn about the emerging trends shaping the future of customer contact from a diverse mix of brand disruptors.
• Set yourself and your team up for success in 2025 with the top ideas progressing the customer contact space. Create your unique experience in our program to build your knowledge and strategies for the future.
• Source new technology solutions and connect with like-minded peers. CCW’s Expo Hall offers abundant resources, live demos, and 1:1 meetings with exhibitors offering services in AI, Analytics, CX Management, and more.
• Whether professional growth or growing your network, find endless opportunities for engagement and development. Take advantage of the program, prioritize what’s important to you, and make amazing memories in Nashville!

2024 Speakers

Steve Chambers
VP, Enterprise Contact Center, Sutter Health

Tamika Williams
Director, Contact Center & Operations, Stamford Health

Mat Makay
Senior Director, Workforce Planning & Operations (Central Support), Carbon Health

Ryan Alovis
CEO, LensDirect

Eric Smuda
Chief Experience Officer, Likewize

Matt Robertson
Director, WFM & Contact Analytics, Florida Blue

Lisa Blanda
Director, Customer Care Business Operations, Rodan + Fields

Sallie Freas
SVP, Workforce Management, Truist

Victor Alonso
Head of Customer Service, El Car Wash

Dorina Flesher
Director, Customer Experience, Aurora Parts

Nick Masi
Senior Director Workforce Management, Lowe's Companies

Dory Butler
SVP, Customer Experience, Verizon

Darren Alick
Manager, Consumer Channels, Cabinetworks Group

Peter Fader
Frances and Pei-Yuan Chia Professor of Marketing, The Wharton School of the University of Pennsylvania

Nicole Kyle
Managing Director, Research, Customer Management Practice

Terry Lang
Director, Customer Experience, Edcor

Crissy McNutt
Director, Workforce Management, Grubhub

Nathan Nickens
Principal Analyst & Divisional Director, Customer Management Practice

Chad Blanton
Director, Workforce Management, North American Bancard

Amanda Caparelli
Deputy Divisional Director, Customer Management Practice

Brandi Yates
AVP of Learning and Development, Ultimate Medical Academy

Jaysa Boyer-Tushaus
Head, Employer Engagement, Ultimate Medical Academy

Sandy Ko
Founder & Principal, CCWomen; Senior Analyst, Customer Contact & Conference Director, Customer Management Practice

2024 Sponsors

PREMIUM SPONSORS:
• Five9
• NICE
• ada
• amplifAI
• Aptara
• ASAPP
• Balance Staffing
• Balto
• Bilingual
• BPO Centers
• BrightDrop
• Bright Pattern
• CallMiner
• CollaborationRoom.ai
• Content Guru
• CreoVAI
• CRESTA
• Dash Pro
• DataMark
• Diabolocom
• Foundever
• Freshworks
• Paramount
• InteLogix
• Iqor
• Jabra GN
• Krisp
• Laivly
• M Vision
• Nextiva
• Number Sentry
• Observe AI
• OP 360
• Omni Interactions
• Prosodica
• Rewardsco
• Salem Solutions
• Sanas
• SecureLogix
• Smart Communications
• SymTrain
• TransPerfect Connect
• USU
• Working Solutions
• World Connection
• Zelus
• Customer Management Practice