CCW Vegas 2022 | CCW Digital | 20 June 2022 | CAESARS FORUM, 3911 S Koval Ln, Las Vegas, NV 89109, USA

The only event this year featuring 200+ industry exhibitors, an incredible speaker line up, actionable and impactful session content, and unmatched benchmarking and team-building opportunities. The program also includes the CCWomen Summit, Customer Contact Leadership Institute, Tech & Innovation Focus Day, and focuses on training, hiring, and retaining top talent.

• INDUSTRY-SPECIFIC THINK TANKS | Think Tanks are scenario-based, interactive peer-to-peer discussions. Led by expert executives, each discussion will be industry-specific: Banking & Finance, Retail, Travel & Hospitality, Public Sector & Government, B2C, and B2B.

• IMMERSIVE EXPO HALL | The CCW Expo Hall is the #1 place in the industry to explore solutions, meet vendor partners, and find services to meet your evolving operational needs. We’re bringing back the demo drive, prize giveaways, happy hours, and all the fun you can find in between.

• CUSTOMER CONTACT LEADERSHIP INSTITUTE | An intensive educational experience for high potential managers who aspire to be directors, VPs, and chiefs. CCW has developed a curriculum that combines a rigorous academic grounding with real-world application.

2022 Speakers

Jeff Allison
Head of Customer Experience, The Black Tux

Tyra Banks
CEO, Bankable Productions

Natalie Beckerman
SVP of Operational Strategy, Rocket Mortgage

Philip Bennett
Customer Service Operations Manager, Empire Today

Jaysa Boyer-Tushaus
Senior Director, Corporate Alliance, Ultimate Medical Academy

Seward Broussard
Director of Customer Care, PosiGen

Geoffrey Burbridge
Vice President, Contact Centers USAA

Stacey Cabildo-Donalds
Corporate HR Manager, Northwell Health

Shawn Castle
VP of Customer Care and Client Experience, Sun Auto Tire & Service

Chris Drury
Director of Customer Care, Blount Fine Foods

Wes Dudley
Vice President, Customer Experience, Mitchell Gold + Bob Williams

Deserie Dulaney
Chief Customer Success Officer, Teachers of Tomorrow

Eric Esguerra
VP, Customer Service & Operations Miele

Patrice Fay
Customer Experience Officer, FirstCapital Bank of Texas

John Henson
VP of Customer Service, Conn’s HomePlus

Paul Husar
Senior Call Center Manager, LG Electronics

Kathy Jumper
Chief Retail Officer, Members First Credit Union

Maureen Kamaishah
Director, Customer Experience HelloFresh

Shana Kelly
Director, Athlete Engagement DICK's Sporting Goods

Craig Langlois
Chief Experience Officer, Berkshire Museum

Richard Lau
Senior Director, Customer Engagement Centers Deployment Services Marriott International

Adam McCreery
Associate Director, Customer Care
HelloFresh

Michael Mioduski
Director of Customer Success, Docyt

Shaundrell Nicholson
Customer Service Representative II, Nashville Electric Service

Wilson Nieves
SVP, Customer Experience Citizen Watch America

Tom Nugent
VP, Consumer Sales and Service Verizon

Zeya Ottomone
Head of Product Development, AmerisourceBergen

Michael Pace
Senior Director, Global Member Services Virgin Pulse

Sonya Pullens
Customer Relations Supervisor, Nashville Electric Service

Leigh Roach
Customer Service Manager, Johnston & Murphy

Monica Rothgery
Chief Operating Officer, KFC

Stephanie Shaffer De Jesus
Principal CX Strategist, Technology, Johnson & Johnson

Mario Smith
Senior Director, Workforce Planning & Analytics Visa

Kacey Felila Tolua
Director, Channels and Self-Service, Marriott International

Sara Treadwell
Director, Customer Experience Avalara

Vince Trotter
VP of Client Success, National Debt Relief

Yolanda Tucker
Service Advisor II, Nashville Electric Service

Kimberly Warrick
Call Center Manager, JR's Cigars

Matt Woody
First Vice President, Director, Contact Center First Financial Bank

Brandi Yates
Senior Director, Workforce Solutions Ultimate Medical Academy

2022 Sponsors

• 247.ai
• AWS
• Avaya
• arise
• Five9
• Genesys
• NICE
• talkdesk
• aircall
• airkit
• alta
• American Customer Care
• ASAPP
• aspen
• Assembled
• Astute
• Authority
• Balto
• Bespoken
• BICS
• Bright Pattern
• Bright
• Calabrio
• Caller ID Reputation
• CallMiner
• Cloudlinx
• Cogito
• Cognigy
• Content Guru
• Convoso
• COPC
• coveo
• Cresta
• dialpad
• drips
• DVSAnalytics
• eGain
• Enghouse Interactive
• EPOS
• Etech
• Fin
• First Orion
• Five Star Call Centers
• fonolo
• Forethought
• freshworks
• Gladly
• GlowTouch Technologies
• hiya
• HoduSoft
• Horatio
• ibex
• IBM Watson
• Integrity Solution
• Intradiem
• Jabra
• JustCall
• Kore.ai
• Krisp
• Language I/O
• Level AI
• Lightico
• Linc
• Liveops
• LiveVox
• MaestroQA
• Mindful
• netomi
• Observe.AI
• OfficePartners360
• One Contact Center
• Pathlight
• PCI Pal
• Pindrop
• Playvox
• PSG
• Replicant
• Revation
• Sanas
• ScreenSteps
• SecureLogix
• ServiceNow
• Skit
• Solvvy
• Soul Machines
• SuccessKPI's
• Swampfox
• TaskUs
• TCG Process
• TCN
• Teleperformance
• Tetherfi
• Tethr
• ThinkOwl
• Thrio
• TouchPoint
• TPG
• TransPerfect Connect
• Treasure Data
• TTEC
• UiPath
• UJET
• USU
• Verint
• Vocodia
• Community workforce management
• World Connection
• Yellow.ai
• Yext
• Zenarate
• ZIZO