CCW Virtual Exchange March 2021 | IQPC | 23 March 2021 | Virtual

The CCW Virtual Exchange is part of the world's largest customer contact event series. This invitation-only virtual event is built for today's senior CX and Customer Contact Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible.

Priorities have shifted, new challenges have emerged and the customer contact function has to now modernize at an unprecedented rate. Join us for a unique benchmarking and solution sourcing opportunity from the comfort of your own workspace.

A Virtual Exchange is where we bring you the personalized experiences of our in-person exchange events straight to you, wherever you are! Benchmarking sessions, 1:1 business meetings, roundtable discussions and networking opportunities are all translated into a virtual environment where you can take full advantage of the event’s offerings. And the best part is, all of it happens at the comfort of your own workspace!

How It Works:

The virtual exchange is an invite-only, exclusive gathering for key decision makers with active projects requiring solutions. Attendees are carefully vetted to provide a strategic benchmarking environment to keep conversations meaningful and focused. In order to make our attendee’s experience as seamless as possible, we are utilizing a single platform, zoom throughout the event.

While zoom provides the option to create an account, it is not necessary and you can take advantage of all the features by simply having the desktop app which can be downloaded here. Attendees receive a personalized virtual exchange itinerary via email and a calendar invite which will detail the session information and 1:1 meetings. Links will also be included which will take you straight to the meeting rooms to make it easy for you to follow the schedule.

Benefits & Why Attend A Virtual Exchange:

Benchmark and source solutions from the comfort of your own workspace
No time away from the office or from home
Create follow up opportunities straight away to continue the conversation
Save on travel and accommodation budgets
Share takeaways and action points with your team real time

2021 Speakers

Colin Crowley
VP, Customer Experience, Freshly

Karen Mitchell
Sr. Director - Product Services, Marriott

Robert Weis
VP, Customer Service and Operations, Wiley and Sons

Tim Paul
Managing Director, Customer Experience and Collaboration, Merrill Lynch

James Walterick
VP, Call Center and Support Operations, Arthur J. Gallagher Insurance

Matthew Larson
Senior Director, Client Experience, Optum

Christian Jensen
Director Customer Service - Citi Retail Services, Citi

Steven Carleton
Vice President Customer Experience, Premera Blue Cross

2021 Sponsors

• 247.ai
• Aceyus
• Airkit
• CallMiner
• Capacity
• Cielo Mobile
• Cogito
• Coveo
• Deepgram
• ExperiencePoint
• Five9
• Genesys
• LiveVox
• RingCentral
• ServiceNow
• UJET
• Uniphore
• unymira
• Usabilla
• VoiceOps