CCX Forum 2018 | Efma | 16 May 2018 | Grange Tower Bridge Hotel, 45 Prescot St, London E1 8GP, United Kingdom

Future started yesterday and CX & channels professionals need to shift to the new banking normal. In this rapidly evolving environment finding new ways to innovate and deliver seamless Customer Experience across cutting edge digital Channels can be tricky. The CCX Forum will turn your challenges into opportunities.

2018 Speakers:

Su Shan Tan
Managing Director - Group Head of Consumer Banking & Wealth Management of DBS Bank

Karin Van Hoecke
General Manager, Mass Retail Customers of KBC Bank

Rubia Steiner
Departmental Manager of Digital Channels - Internet, Mobile and Intranet of Banco Bradesco

Alina Agurida
Director, Digital Retail Banking of Raiffeisen Bank International

Diana Biggs
Head of Digital Innovation of HSBC

Sophie Heller
Chief Operating Officer - Retail Banking & Services of BNP Paribas

Janice Diner
CEO and Founder of Horizn

Eva A. Kaili
Member of the European Parliament

Bilgen Aldan
CEO of Mynet

Peter Aceto
Co-Founder of eQuoshift

Mark Aldred
Head of Sales of Auriga

Tomasz Ampuła
Chief Architect of Consdata

Michael Anyfantakis
Head of Customer Journey Design of Lloyds Banking Group

Vincent Bastid
CEO of Efma

Olivier Berthier
CEO of Moneythor

Ghela Boskovich
Head of Fintech & Regtech Partnerships of Startupbootcamp

James Buckley
Global Head of Financial Solutions of Infosys Finacle

Jamie Campbell
Head of Awareness of Bud

Andrei Charniauski
Global Product Strategy and Market Intelligence Manager of Finastra International Limited

Cameron Craig
Deputy General Counsel, Group Head of Data Privacy, Group Legal of HSBC

Sebnem Dag Guven
Vice President of Strategy of Akbank

Marcin Dzienniak
Director of Sales and Support Application Development Department of PKO Bank Polski

Roger Dooley
Author

Yves Eonnet
CEO of TagPay

Alberto Fernández Tome
Corporate Head of Digital Transformation of Banco Santander

Zachary Gipson
Senior Vice President, Chief Innovation Officer of USAA

Jennifer Grazel
Global Director, Linkedin Finance Vertical marketing of LinkedIn

Deniz Guven
Global Head, Design & Client Experience, Digital Banking of Standard Chartered Bank

Paul Kammerer
VP Corporate Strategy & DLT Lab of Commerzbank AG

Jack L. Karavich
Head of Design of Walmart Labs

Anne Marcombe
Finance Account Director of LinkedIn

Javier Mas
Marketing Manager of CaixaBank

Rudradeb Mitra
Serial entrepreneur and AI evangelist Google Developers Mentor of University of Cambridge

Maciej Olejniczak
Head of Sales of Consdata

Maritza Perez Bermundez
Executive Vice President of Retail Banking and Marketing of Davivienda

Robert Piotr Hibner
Director, Digital Channels Department of mBank

Philippine Risch
Director Branches, ING Agents & Cash of ING Bank

Matthew Roberts
Director of Forrester

Udo Roos
Director and EMEA Lead Financial Services of Microsoft

Julian Sawyer
Chief Operating Officer of Starling Bank

Chris Skinner
Non-Executive Director of 11FS

Brad Stewart
Senior Vice President, Enterprise Artificial Intelligence Solutions of Wells Fargo

Michał Stolarski
Product Owner of Consdata

Bill Sullivan
Head of Global Financial Services Market Intelligence, Senior Director of Capgemini Financial Services

Guy Talmi
CMO of PayKey

Massimo Tessitore
Head of Multichannel, Mobile Payment & E/M Commerce of Intesa Sanpaolo

Celina Waleskiewicz
Deputy CEO/Board Member covering Digital Banking, Technology & Ops of Alior Bank

Andrew White
Vice President, EMEA of Vidyo

Mark Wood
Director of Customer Journey Design, Digital Transformation BAU, Group Digita of Lloyds Banking Group

2018 Partners:

ASSOCIATE MEMBERS:
• Capgemini
• Finastra
• Forrester
• Infosys Finacle
• McKinsey & Company
• Microsoft
• Vidyo

BUSINESS:
• Auriga
• Backbase
• Consdata
• Horizn
• Moneythor
• PayKey
• TagPay

MEDIA:
• Breaking Banks
• Event Browse
• Fintech Futures
• Medici
• Mercator Advisory Group
• The Record