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This awards for best practices of technology usage in different areas critical to success in banking, and is the main award that a financial institution (FI) can receive from Celent. It is an annual program celebrating its 16th anniversary in 2023. We announced our Model Bank winners at our flagship Innovation & Insight event.

We are looking for initiatives across all areas of banking, from improving customer experience to transforming legacy, and from new product ideas to innovations in operations. While we welcome nominations based on a diversity of initiatives, we anticipate many to align with these areas across retail and commercial banking:

• Digital customer engagement
• Operations efficiency
• Risk and fraud management
• Product innovation
• Ecosystem and business model innovation
• Technology infrastructure modernization
• Data and analytics
• Future of work
• Commerce and channel innovation
• Payments innovation