Celent Roundtable: Optimizing Your Digital Experience 2019 | Celent | 22 May 2019 | Oliver Wyman, 1166 6th Ave, New York, NY 10036, USA

The term Digital is thrown around a lot in the insurance industry. Often it means different things to different people, but the common ground is improving the experience, through technology, of those that interact with your company. That audience is quite broad and encompasses everything from your customers, to your agents, to your employees, and more.

In this latest installment in our Roundtable Series, your peers in the industry will speak about their digital journey. Their successes, their challenges, and everything in between. Drawing from entries in Celent's Model Insurer awards, you'll hear about successful projects that are in production today.

Topics on the agenda include:

• Designing for Digital
• Preparing for Digital
• Implementing Digital
• Governing Digital

2019 Speakers

John Barr
Senior Analyst, Celent

Karlyn Carnahan
Head, Property/Casualty Insurance, Celent

Mike Fitzgerald
Senior Analyst, Celent

Stephen Irwin
Senior Director, AM Best

Felix Kühlmann
Chief Operations Officer, Head of International Program Platform, US Commercial Insurnce, Zurich North America

Donald Light
Research Director, Celent

Jennifer Openshaw
Chief Executive Officer, Girls with Impact

Tom Scales
Head, Life and Health Insurance, Americas

John Bresney
SVP, Enterprise Application Delivery Selective Insurance

Stig F. Haagensen
VP, Digital Innovation & Accelerators Northwestern Mutual

Rahim Rajpar
Head of Marketing & Direct to Consumer Business, John Hancock Insurance

John Kelsh
Direction, Claims Strategy and Innovation, Allstate