CEM Asia Summit 2017 | Customer Experience Management Asia | 12 September 2017 | Singapore, Singapore
Venue
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| Event Date |
Tue Sep 12 HKT - Thu Sep 14 HKT (over 7 years ago)
In your timezone (EST): Tue Sep 12 12:00am - Thu Sep 14 12:00am |
| Location | Singapore, Singapore |
| Region | APAC |
Details
Delivering great customer-experience (CX) is and will never be an easy task. Our customers are changing and it is imperative to stay ahead of the game. Transitioning into a customer-centric organisation in every aspect will be the winning key to increasing market shares and maintaining competitiveness. With that in mind, the summit this year will feature 60+ CX industry leaders taking the stage to share best-in-class CX strategies including demonstrating CX ROI, building a customer-first digital ecosystem, unfiying CX across the organisation, enhancing the brand expereince, structuring your VOC programs and more!
Speakers
Troy Barnes
Chief Customer Officer
AIA Malaysia
Alain Boey
SVP Digital Banking
Bank Simpanan Nasional
Adam Geneave
Vice President - Customer Experience
Wyndham Vacation Resorts Asia Pacific
Philipp Gockel
Global Senior Manager Customer Delivery Experience
Schneider Electric
Dominic Hoffmann
Chief Customer Officer
Lazada Malaysia (Alibaba Group)
Toni Ruotanen
Country Manager
honestbee
Kenji Suzumura
Executive Vice President & Founder
Plus Alpha Consulting
Frank Yazdi
Head of Client Services Asia Pacific Operations
Societe Generale
Francesco Lagutaine
Chief Marketing & Experience Design Officer
Manulife
Christopher Loh
Group Chief Strategy Officer
RHB Banking Group
Christopher Loh
Group Chief Strategy Officer
RHB Banking Group
Craig DeLarge
Head of Digital Acceleration, Emerging Markets
Takeda Pharmaceutical Company
Gerald Ang
Director of Marketing & Communications
Discovery Networks Asia Pacific
Akira Mitsumasu
Vice President, Marketing & Strategy
Japan Airlines
Jonathan Hwa
Regional Head of Customer Experience
ZALORA Group
Alp Altun
Executive GM Transformation & Customer Operations - Asia
IAG
Angela Hunter
EVP & Chief Customer Officer
Prudential Assurance Company Singapore
Ian Wilson
SVP, Hotel Operations
Marina Bay Sands
Miao Song
CIO & VP IT ASPAC
Johnson & Johnson
Jarod Ong
Senior Vice President, Head of Operations
Singapore Exchange Limited
Ketan Samani
Managing Director & Chief Digital Officer
UBS Wealth Management
Sponsors & Partners
Genesys
Confirmit
Plus Alpha Consulting [CEM 2016]
Prophet
Qualtrics