Chief Customer Experience Officer Summit 2022 | BEETc. | 27 October 2022 | PARKROYAL COLLECTION Marina Bay, Marina Bay 6 Raffles Blvd, Singapore 039594
Venue
PARKROYAL COLLECTION Marina Bay
PARKROYAL COLLECTION Marina Bay, Marina Bay 6 Raffles Blvd, Singapore 039594
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| Event Date |
Fri Oct 28 +08 (about 2 years ago)
In your timezone (EST): Thu Oct 27 12:00pm - Thu Oct 27 12:00pm |
| Location |
PARKROYAL COLLECTION Marina Bay
Marina Bay 6 Raffles Blvd, Singapore 039594 |
| Region | APAC |
Details
In the traditional setup, departments are siloed, working in isolation hence, they forget the most important component of their business: the customer. The foundation of the role Chief Customer Experience Officer is to align departments with a customer-centric culture and build unprecedented customer relationships. Join us at the summit and discover how companies are organising and operating their customer experience functions, the modern challenges Chief Customer Experience Officers are focusing on, how they are measuring customer experience, and why employee experience is also a key factor.
• Highly interactive panels with the opportunity to ask questions directly to leading global industry practitioners
• Hearing practical, actionable solutions that will drive your business forward
• Industry-driven programming addressing pain points and offering practical tips, perspectives, and advice
• Exclusive networking opportunities with C-Suite thought leaders and other attendees
• 2 concurrent summits: Chief Transformation Officer Summit, Chief Customer Experience Officer Summit
• Themes: Digitalisation | Customer-Centricity | O2O Experience | Social ROI
Speakers
2022 Speakers
David Harling
Managing Director, APAC, MoneySmart
Alex Cringle
Chief Product Officer Stashaway
Beth Chim
Head of Enterprise Sales, Business Messaging, APAC, Meta
Joey Tan
Head of Customer Experience, GXS Bank
Prashant Aggarwal
President & Chief Commercial Officer,Hyphen Group
Kian Foh Tian
Deputy CEO & Group COO, Collectius
Akhil Bhan
Group Head of Customer Experience, DBS Bank
Caroline Leong
Chief Customer Officer, TEEG
Venaig Solinhac
SVP & CEO Adva, CMO, Re-Foods, Olam
Jason Huan
Chief Marketing Officer, Endowus
Rachel Chen
Chief Customer & Digital Officer, HSBC Life
Melisa Teoh
Chief Operating Officer, MyDoc
Shari Van Cleave
Global Head / MD Digital & Data Commercialization and Client Experience, Standard Chartered Bank
Ramesh Yadav
Chief Marketing Officer, Baidyanath Group
Tom Mouhsian
Principal Analyst, Forrester Research
Alison Turner
Global Head of Client Experience, JLL
Jerome Goh
Senior Director, Innovation & Strategy, EPAM
Sponsors & Partners
2022 Sponsors
• Meta
• Epam
• Asana
• Monday. com