Chief Customer Officer Europe 2018: C-level Accountability for Customer Centricity | Corinium Global Intelligence | 9 October 2018 | Radisson Blu Portman, 22 Portman Square, Marylebone, London W1H 7BG, UK
Venue
Radisson Blu Portman
Radisson Blu Portman, 22 Portman Square, Marylebone, London W1H 7BG, UK
What is Qwoted?
Qwoted is a free expert network: we help reporters connect with experts & we help those same experts build relationships with top reporters.
| Event Date |
Tue Oct 9 BST - Wed Oct 10 BST (about 6 years ago)
In your timezone (EST): Tue Oct 9 12:00am - Wed Oct 10 12:00am |
| Location |
Radisson Blu Portman
22 Portman Square, Marylebone, London W1H 7BG, UK |
| Region | EMEA |
Details
The forum has established itself as the perfect platform for Chief Customer Officers & CX leaders to come together to collaborate, learn & share in practical "how to" strategies to benefit their organisations. Attracting over 100+ senior CX leaders & Chief Customer Officers, Chief Customer Officer Europe 2018 will concentrate on a number of key topics and themes ranging from strategy alignment across silos, proving the business case for customer strategies, attaining & maintaining buy-in, through to recruitment policies and building a customer centric culture of innovation. Across two days of networking, keynotes and highly-interactive discussion sessions, attendees will be able to take home tangible and practical advice.
Speakers
2018 Speakers
Robert Bridge
Chief Customer Officer, Telegraph Media Group
Ian Hunt
Chief Customer Officer, Close Brothers Group
Priya Khular
Customer Experience, Insights and Data Analytics Business Lead, Sky Plc
Eleanor O'Neil
Customer Experience Officer , Workshare
Kamal Nayak
Digital Leader Customer Experience Journey, Hilton
Claire Cardosi
Head of Customer Experience Management, Virgin Trains East Coast
Lance Gruner
Executive Vice President Customer Care, Mastercard
Tony Crane
Customer Experience Director, Bank of Ireland
Teija Kuustonen
Director Customer Relationship Development, LähiTapiola
Abdullatif Awadh
Senior Director, Jumeirah Group
Gwenn Rio
Customer Contact Center Director, Raja
Fiona McSwein
Chief Customer & Chief Marketing Officer, Simply Business
Sebastian McClintock
Customer Experience Director , Delivery Hero
Priya Khullar
Customer Experience, Insights and Data Analytics Business Lead, Sky PLC
Maria Sayans
Chief Customer Officer, CCP
Mari Rindal
SVP Customer Service and Product Corporate, Storebrand
Ludovic Beadoux
Customer Service Director, Edenred
Kevin Morley
Head of Customer Service, Crown Commercial Services
Jose Luis Vergara
VP of Enterprise Customer Experience, Change Healthcare
Diane Magers
Interim CEO, Customer Experience Professionals Association
David Wales
Operational Fire Officer & Customer Experience Manager, Kent Fire and Rescue Service
David Bridges
Group Sales & Marketing Director, McCarthy & Stone
Dan Moross
Director of Customer Experience, Moo
Sponsors & Partners
2018 Lead Sponsors
• Conversocial
• Gainsight
SPONSORS:
• Confirm it
• Friday
MEDIA PARTNERS:
• OPSEOS
• Shiru te
• Orm Xchange
• Customer Date
• Service Quality Institute
• CXPA
• Digital Agency Network
• Corinium Digital
• Crowd Reviews