Chief Customer Officer Summit 2024 - New York | Customer Success Collective | 20 March 2024 | etc.venues 360 Madison, 360 Madison Ave, New York, NY 10017, USA

Driving customer-centricity across your organization to accelerate growth.

Join CCOs & VPs from global giants and the most innovative startups for a day of network building, strategic thinking & gathering insights on the latest industry innovations.

You'll leave the summit with:
• Proven, actionable insight to deploy with your team
• A new support network of senior customer leaders
• The lowdown on the essential tech stack to transform your team into an indispensable, revenue-driving force

Why attend?
Step out of your day-to-day and empower your team with insights on the latest trends, tools, and strategies to propel your operations to new heights.

Agenda at a glance:
• Empower your CS team beyond renewals for a more influential function
• Prove your function's worth by monitoring the truly meaningful metrics
• Beyond ChatGPT - transforming customer success and output levels with generative AI tech stacks
• Become a complete and confident leader for more effective management
• From VP to C-suite and beyond - career learnings & actions to future-proof your career
• Cheat codes to success - a customer success leader’s guide to aligning culture & vision
• Value realisation - deliver success for your customer at every stage of the lifecycle
• Scale your team and capabilities through best-in-class CS ops

3 benefits not to ignore:
Secure your spot knowing you'll gain access to an invite-only exclusive networking event for customer leaders.
• Break the cycle
Step away from the daily grind. Refocus and learn from the sharpest minds in CS. Return to work with invaluable insights and a fresh perspective.
• Collaborate
Come together face-to-face with your team, connect with a network of other CCOs, and spark creativity with fresh insights and inspiration.
• Spark new ideas
Be curious, take advantage of interactive roundtable sessions and Q&A. Share ideas and trade perspectives with the community.

2024 Speakers

PANEL:

Krista Hoffman
Vice President of Customer Experience, ManyChat

Ariel Benzakein
Vice President of Customer Success, Donnelley Financial Solutions

Ajay Chidrawar
Chief Customer Officer, Fundraise Up

Bridget Barrot
Vice President of Customer Success, Ampla

Roger Mader
Chief Client Officer, Myra Media

Sarah Parker
Senior Vice President, Global Customer Success, BetterUp

David Kahn
Vice President of Customer Success, SAP

Michael Boyd
Vice President of Customer Success, Vanta

SPEAKERS:

Mike Sasaki
Chief Customer Officer, ID.me

Stuti Bhargava
Chief Customer Experience Officer, OneSpan

Steve Clancy
Global Vice President, Customer Success, TIME

Santosh Kumar Sahoo
Regional Vice President Customer Success, MuleSoft

Lu Li
Vice President of Customer Success, Wonders

Kirsten DiChiappari
Vice President of Customer Success, vCom Solutions

Kristi Faltorusso
Chief Customer Officer, ClientSuccess

Bonnie Sue Lovelace
Senior Vice President, Client Success, Anywhere Real Estate

2024 Partners

SUMMIT PARTNERS:
• Client Success
• Brainstorm

COMMUNITY PARTNERS:
• Guide
• Gainsight
• Totango

SUPPORTING PARTNERS:
• Acara
• Customer Success Collective