Chief Customer Officers, USA 2020 | Corinium Global Intelligence | 4 February 2020 | The Westin Peachtree Plaza in Atlanta, 210 Peachtree St NW, Atlanta, GA 30303, USA

Customer-centricity has never been more important. Customers and clients can change providers with the click of a button or a tap of the screen.

Chief Customer Officers, USA is focused on topics you care about, such as how to utilize the latest technology to wow your customers, different models and strategies to enact deep operational change and the tools you need to train, measure & encourage core soft skills.

You demanded a more hands-on conference and we delivered. With breakfast workshops, six mini-workshops, exercise-based discussion groups and a live debate, this was the most attendee-driven CCO event to date.

We hope you'll be able to join us at CCO, USA in Atlanta in 2020!

2020 Speakers

Abby Hammer
Chief Customer Officer, ChurnZero

Chris Edwards
Chief Customer Experience & Marketing Officer, Conversa Health

Robert McLoughlin
VP Insights, PopSugar

Jeffrey Wartgow
Vice President Product Management CX Service, Oracle

Liz Walsh
Director of Customer Insights, Georgia Pacific

Tara Norals-Smith
Customer Care Digital Leader, Cox Communications

Elisabeth Zornes
Chief Customer Officer, Zendesk

Matt Tomlinson
Product Management Leader, Indeed

Emily Rogers
US Director, Marketing, Brand and Digital, Norton Rose Fulbright

Rajiv Sivaraman
VP Global Ecosystem Management - Operational Technology, Siemens Mindsphere

Jenifer Sessums
Director, Customer Experience Design, Fannie Mae

Gabi Steele
Data Visualization & Data Culture Leader, WeWork

Leah Weiss
Sr Data Products Leader, WeWork

John Manrique
VP of Marketing, Kolter Homes

Laura Balentyne
Sr. Strategy and Operations Leader, Customer Experience, Linkedin

Ian Myszenski
Head of Operational Excellence for Partner Success, Pinterest

Andreas Wuerfel
Director US Strategic Partnerships, Metro AG

Karen Russell
Director Voice of the Customer, Analytics and Insights, Century Link

Geriel Thornburg May
Worldwide Director of CX, Lenovo

Raj Sivasubramanian
Customer Experience Leader, Airbnb

Colin Crowley
VP Customer Experience, Freshly

Vishal Bhalla
Chief Experience Officer, Parkland

Tony Drummond
VP Client Experience, Cox Automotive

Rami Sarabi
Sr. Director, Global Customer Service, Tarte Cosmetics

David Kepron
Vice President, Global Design Strategies, Distinctive Premium Brands, Marriott International

Michael Williams
Chief Operating and Marketing Officer, 3Ice

Rich Wilson
Global CX Lead, Kimberly Clark Professional

Crystal Collier
Former Head of Strategy, Programs and Insights, Electronic Arts

Bob Azman.
Chairman Board of Directors, CXPA

Richard Charette
Associate Vice President - Digital Experience Design (DXD) , Wells Fargo

Real Canty
Experience and Design Researcher, Airbnb

Rupalli Thacker
Customer Experience Product Leader, Amazon

David Garcia
VP, Customer Experience, Atlanta Hawks

Lori Laflin
Digital Customer Experience Relationship Leader, Cargill

Rosalyn Curato
Chief Customer Officer, Allovue

Greg Cohen
Senior Director, Digital Engagement, Westrock

2020 Sponsors and Partners

LEAD SPONSORS:
• Kustomer
• Oracle
• Zendesk

GOLD SPONSOR:
• SAP

SILVER SPONSOR:
• Churnzero

MEDIA PARTNERS:
• CXPA
• Women in Research

CCO USA 2020:
• Churnzero
• CXPA
• Kustomer
• Oracle Customer Experience
• SAP
• Wire Women in Research
• Zendesk