Chief Experience Officer Exchange 2024 - Memphis | CCW Digital | 17 July 2024 | The Guest House at Graceland, 3600 Elvis Presley Blvd, Memphis, TN 38116, USA

The event is built for today's senior CX Leaders as they aim to benchmark, connect, and identify solutions to critical business challenges in the most efficient and effective way possible. Priorities have shifted, new challenges have emerged and the CX function has to now modernize at an unprecedented rate. The Exchange gathers 100 most senior executives in order to provide a myriad of actionable takeaways, ranging from insight into new technologies to guidance on measuring performance to strategy for establishing a customer centric vision that will turn customers into advocates. Join us for a unique benchmarking and solution sourcing opportunity.

• Benchmarking
Because of the unique structure of the Exchange, benchmarking & networking are more productive with shared challenges, insights, and goals during scheduled and unscheduled activities.
• Networking
The Exchange gathers senior executives in order to provide a myriad of actionable takeaways, ranging from insight into new technologies to guidance on measuring performance to strategy for establishing a customer centric vision that will turn customers into advocates.
• 1:1 Business Meetings
Shorten your RFP Cycle! Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.
• Project Analysis
Take 2.5 days out of the office to not only learn, but also to relax and brainstorm in luxury. Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.

Key Discussion Topics
Join top industry leaders at the Chief Executive Officer Exchange to navigate evolving customer expectations and drive the paradigm shift towards unparalleled customer experiences and reaping the rewards of innovation.

2024 Speakers

Eric Bruce
Chief Experience Officer, National Gallery of Art

David Weisman
Chief Experience Officer, NYC Health + Hospitals

Neil Gomes
Chief Digital Officer, AmeriHealth Caritas

Angel Rogers
Head of Global Customer Success, Rockwell Automation

Stephen Framil
Global Corporate Head of Accessibility, Merck

Miguel Navarro
Head of Identity Verification and Authentication, KeyBank

Jaysa Boyer
Head, Employer Engagement, Ultimate Medical Academy

Paul Puopolo
Executive VP of Innovation, Dallas Fort Worth International Airport

Raj Sivasubramanian
Voice of the Customer Program Lead, Airbnb

Cindy Chastain
SVP, Global Customer Experience & Design, MasterCard

George Alifragis
Senior Vice President, Metropolitan Partners Group

Adam Pruitt
Vice President, Design & Customer Experience, JP Morgan Chase

Kyle Iwamoto
Vice President of Member Growth and Global Digital Merchandising, Dollar Shave Club

Elizabeth Dominicci-Greer
Vice President of Customer Success, TriNet

Chris Stair
VP, Product Design, JP Morgan Chase

Katherine Ketter
Assistant Vice President, Customer Experience, Jefferson Health Plans

Kathy Denton
Director, Office of Patient Experience, MD Anderson Cancer Center

Aish Sinha
Global Head, New Business Development, TikTok

Brandi Yates
Associate Vice President of Learning and Development, Ultimate Medical Academy

Thomas Matesic
Vice President, Admissions Contact Center, Universal Technical Institute